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- Tasks: Engage with customers, understand their needs, and provide solutions in a retail environment.
- Company: Join Three UK, a leading mobile network dedicated to better connectivity for everyone.
- Benefits: Enjoy £12 per hour, bonuses, discounts, and a brand new smartphone with unlimited data.
- Why this job: Be part of a diverse team that values your unique contributions and supports your career growth.
- Qualifications: No prior product knowledge needed; just bring your communication skills and willingness to learn.
- Other info: Flexible hours, great training opportunities, and potential for future store management roles.
Company Description
Three UK is a big network for the little or life‑changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.
Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
At Three, our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.
Job Description
£12 per hour
A brand new smartphone on an Unlimited data plan
On-target bonus of 25%, paid out monthly based on your store\’s performance
Individualbonusaccelerators for high performers
Great discounts with our Perks at Work scheme
Great training courses and career development opportunities
Responsibilities
- Understanding each customer and their needs
- Setting the bar on coverage, reliability and customer care
- Solving queries for customer quickly
- Providing amazing experiences that make people feel good
- Matching our products and services to our customer’s needs and selling them our amazing state‑of‑the‑art products and services
- Driving our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy
- Offering solutions to customers with general mobile or network queries (we’ll teach you how to answer these!)
- Typically working 3 days per week, including weekends
- Showing customers how technology can elevate everyday moments into something truly special
Qualifications
- Experience in a customer facing role
- Awesome communication skills
- Willingness to learn
Additional Information
We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
Fancy being the face of our company brand? Enjoy engaging and building relationships with customers?
This role is approachable and technical. We want someone who is customer focused and produces excellent customer service. If you feel this role is for you, please apply!
We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
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Retail Customer Advisor (Stafford) - 12 hours employer: Three
Contact Detail:
Three Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Stafford) - 12 hours
✨Tip Number 1
Familiarise yourself with Three UK's brand values and customer service philosophy. Understanding their commitment to connectivity and customer satisfaction will help you align your responses during interviews.
✨Tip Number 2
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer, as this aligns with the role's focus on exceptional service.
✨Tip Number 3
Show enthusiasm for learning about technology and mobile services. Since the role doesn't require prior knowledge, expressing your eagerness to learn can set you apart from other candidates.
✨Tip Number 4
Engage with Three UK's social media channels and community events. This not only shows your interest in the company but also gives you insights into their culture and customer interactions.
We think you need these skills to ace Retail Customer Advisor (Stafford) - 12 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Three UK is looking for in a Retail Customer Advisor. Highlight your customer service experience and any relevant skills that align with their requirements.
Tailor Your CV: Customise your CV to reflect your experience in customer-facing roles. Emphasise your communication skills and willingness to learn, as these are key attributes for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to engage with customers. Mention how you can contribute to creating amazing experiences and achieving store KPIs.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Three
✨Show Your Customer Focus
Since the role is all about customer interaction, be prepared to share examples of how you've successfully engaged with customers in the past. Highlight your ability to understand their needs and provide tailored solutions.
✨Demonstrate Your Communication Skills
Awesome communication skills are a must for this position. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios to showcase your conversational abilities.
✨Express Your Willingness to Learn
Three UK values ambition and a drive to learn over prior product knowledge. Be ready to discuss how you approach learning new things and adapting to new environments. This will show that you're eager to grow within the company.
✨Emphasise Teamwork
The company looks for individuals who can work as part of a team. Share experiences where you've collaborated with others to achieve a common goal, and express your enthusiasm for being part of a diverse and inclusive team.
