At a Glance
- Tasks: Engage with customers, understand their needs, and provide exceptional service.
- Company: Join Three UK, a leading mobile network dedicated to better connectivity for all.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and career development opportunities.
- Other info: Flexible working hours, including weekends, with potential for future store management.
- Why this job: Be part of a diverse team that values your unique contributions and supports your growth.
- Qualifications: No prior product knowledge needed; just bring your enthusiasm and communication skills.
Company Description
Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
At Three, our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
That means:
- Understanding each customer and their needs
- Setting the bar on coverage, reliability and customer care
- Providing amazing experiences that make people feel good
- Achieving personal and store KPI’s
- Matching our products and services to our customer’s needs and selling them our amazing state of the art products and services.
- Drive our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy.
- Offer solutions to customers with general mobile or network queries (we’ll teach you how to answer these!)
Typically working 5 days per week, including weekends. To achieve this, we need people who are customer focused. People who go beyond the expected and work as one team. People who can wow our customers. Showing them how technology can elevate everyday moments into something truly special.
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.
£12 per hour
A brand new smartphone on an Unlimited data plan
On-target bonus of 25%, paid out monthly based on your store's performance
Individual bonus accelerators for high performers
Great discounts with our Perks at Work scheme
Great training courses and career development opportunities
Qualifications
- Experience in a customer facing role
- Awesome communication skills
- Willingness to learn
We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.
Fancy being the face of our company brand? Enjoy engaging and building relationships with customers? Got that customer service head? Look no further…
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
Retail Customer Advisor (Southampton) - 37.5 hours employer: Three
At Three UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion. Our Retail Customer Advisors in Southampton benefit from comprehensive training, career development opportunities, and a supportive environment that encourages personal growth and teamwork. With competitive pay, performance bonuses, and unique perks, we ensure our employees feel valued and empowered to deliver outstanding customer experiences every day.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Southampton) - 37.5 hours
✨Tip Number 1
Familiarise yourself with Three UK's brand values and customer service philosophy. Understanding their commitment to connectivity and customer satisfaction will help you align your responses during the interview.
✨Tip Number 2
Prepare to discuss your previous customer-facing experiences. Think of specific examples where you went above and beyond for a customer, as this aligns with Three's focus on exceptional service.
✨Tip Number 3
Show enthusiasm for learning about mobile technology. Since you don’t need prior knowledge of their products, express your eagerness to learn and adapt, which is crucial for this role.
✨Tip Number 4
Demonstrate your ability to work in a team. Share examples of how you've collaborated with others to achieve goals, as teamwork is essential at Three UK.
We think you need these skills to ace Retail Customer Advisor (Southampton) - 37.5 hours
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what Three UK is looking for in a Retail Customer Advisor. Highlight your customer service experience and any relevant skills that align with their requirements.
Tailor Your CV:Customise your CV to reflect your experience in customer-facing roles. Emphasise your communication skills and willingness to learn, as these are key attributes for this position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to engage with customers. Mention how you can contribute to creating amazing experiences and achieving store KPIs.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Three
✨Show Your Customer Focus
Demonstrate your passion for customer service during the interview. Share examples of how you've gone above and beyond to meet customer needs in previous roles, as this aligns perfectly with what Three UK values.
✨Communicate Clearly
Awesome communication skills are a must for this role. Practice articulating your thoughts clearly and confidently, and be prepared to engage in a friendly conversation about how you would handle various customer scenarios.
✨Express Your Willingness to Learn
Since you don’t need prior knowledge of their products, emphasise your eagerness to learn. Discuss any past experiences where you quickly adapted to new information or skills, showcasing your ability to grow within the role.
✨Embrace Diversity and Inclusion
Three UK values a diverse workforce, so be sure to express your appreciation for inclusivity. Share any experiences that highlight your ability to work well in diverse teams or how you’ve supported others in a workplace setting.
