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- Tasks: Engage with customers, understand their needs, and provide amazing experiences in-store.
- Company: Join Three UK, a leading mobile network dedicated to better connectivity for everyone.
- Benefits: Enjoy £12 per hour, bonuses, discounts, and a brand new smartphone with unlimited data.
- Why this job: Be part of a diverse team that values your uniqueness and offers growth opportunities.
- Qualifications: No specific product knowledge needed; just bring your awesome communication skills and willingness to learn.
- Other info: Flexible working hours, including weekends, with potential for career advancement.
Company Description
Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
At Three, our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
That means:
- Understanding each customer and their needs
- Setting the bar on coverage, reliability and customer care
- Providing amazing experiences that make people feel good
- Achieving personal and store KPI’s
- Matching our products and services to our customer’s needs and selling them our amazing state of the art products and services.
- Drive our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy.
- Offer solutions to customers with general mobile or network queries (we’ll teach you how to answer these!)
Typically working 4 days per week, including weekends. To achieve this, we need people who are customer focused. People who go beyond the expected and work as one team. People who can wow our customers. Showing them how technology can elevate everyday moments into something truly special.
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.
Job Description: £12 per hour
- A brand new smartphone on an Unlimited data plan
- On-target bonus of 25%, paid out monthly based on your store's performance
- Individual bonus accelerators for high performers
- Great discounts with our Perks at Work scheme
- Great training courses and career development opportunities
Qualifications:
- Experience in a customer facing role
- Awesome communication skills
- Willingness to learn
Additional Information: We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.
Fancy being the face of our company brand? Enjoy engaging and building relationships with customers? Got that customer service head? Look no further…
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
Retail Customer Advisor (Sheffield - Fargate) - 24 hours employer: Three
Contact Detail:
Three Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Sheffield - Fargate) - 24 hours
✨Tip Number 1
Familiarise yourself with Three UK's products and services. Even though you don't need prior knowledge, showing enthusiasm and a willingness to learn about their offerings can set you apart during the interview.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. This will help you feel more comfortable discussing customer needs and showcasing your ability to connect with people.
✨Tip Number 3
Research common customer service scenarios in retail. Being prepared with examples of how you've handled similar situations in the past can demonstrate your customer-focused mindset.
✨Tip Number 4
Showcase your teamwork skills by thinking of instances where you've successfully collaborated with others. Three values a team-oriented approach, so highlighting your ability to work well with colleagues will be beneficial.
We think you need these skills to ace Retail Customer Advisor (Sheffield - Fargate) - 24 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Three UK is looking for in a Retail Customer Advisor. Highlight your customer service experience and any relevant skills that align with their expectations.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the role. Emphasise your communication skills and any previous customer-facing roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention how your values align with Three UK's vision of better connectivity and customer care.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Three
✨Show Your Customer Focus
Make sure to highlight your experience in customer-facing roles. Share specific examples of how you've gone above and beyond to meet customer needs, as this aligns perfectly with what Three UK values.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you successfully resolved customer queries or complaints.
✨Express Your Willingness to Learn
Three UK appreciates candidates who are eager to learn. Be ready to discuss how you approach learning new skills or information, especially regarding technology and products, as they will provide training.
✨Emphasise Teamwork
Since the company values working as one team, be prepared to share experiences where you collaborated effectively with others. Highlight how you contribute to a positive team environment and support your colleagues.
