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- Tasks: Engage with customers, understand their needs, and provide solutions in a retail environment.
- Company: Three UK is a leading mobile network provider focused on better connectivity for all.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and career development opportunities.
- Why this job: Join a diverse team, learn about cutting-edge technology, and grow your career in a supportive environment.
- Qualifications: No prior product knowledge needed; just bring your customer service skills and willingness to learn.
- Other info: Potential for future management roles and a brand new smartphone with unlimited data!
Company Description
Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.
Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
At Three, our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
That means:
Understanding each customer and their needs
Setting the bar on coverage, reliability and customer care
Solving queries for customer quickly
Providing amazing experiences that make people feel good
Achieving personal and store KPI’s
Matching our products and services to our customer’s needs and selling them our amazing state of the art products and services.
Drive our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy.
Offer solutions to customers with general mobile or network queries (we’ll teach you how to answer these!)
Working 5 days per week, including weekends.
To achieve this, we need people who are customer focused. People who go beyond the expected and work as one team. People who can wow our customers. Showing them how technology can elevate everyday moments into something truly special.
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.
Job Description
£12 per hour
A brand new smartphone on an Unlimited data plan
On-target bonus of 25%, paid out monthly based on your store\’s performance
Individual bonus accelerators for high performers
Great discounts with our Perks at Work scheme
Great training courses and career development opportunities
Qualifications
Additional Information
We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.
Fancy being the face of our company brand? Enjoy engaging and building relationships with customers?
Got that customer service head? Look no further…
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
Retail Customer Advisor (Poole) - 30 hours employer: Three
Contact Detail:
Three Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Poole) - 30 hours
✨Tip Number 1
Familiarise yourself with Three UK's brand values and customer service philosophy. Understanding their commitment to connectivity and customer satisfaction will help you align your approach during the interview.
✨Tip Number 2
Prepare to discuss your previous customer-facing experiences. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your customer-focused mindset.
✨Tip Number 3
Show enthusiasm for learning about new technologies and products. Since you don’t need prior knowledge, expressing your eagerness to learn can set you apart from other candidates.
✨Tip Number 4
Practice your communication skills by engaging in conversations with friends or family. Being able to articulate your thoughts clearly and confidently will be crucial in a retail environment.
We think you need these skills to ace Retail Customer Advisor (Poole) - 30 hours
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Retail Customer Advisor position. Understand the key responsibilities and the skills required, such as customer service experience and communication skills.
Tailor Your CV: Customise your CV to highlight relevant experience in customer-facing roles. Emphasise your communication skills and any previous achievements in sales or customer service that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your eagerness to learn. Mention why you want to work for Three UK and how you can contribute to their vision of better connectivity for every customer.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Three
✨Show Your Customer Focus
Make sure to highlight your experience in customer-facing roles. Share specific examples of how you've gone above and beyond to meet customer needs, as this aligns perfectly with what Three UK values.
✨Demonstrate Your Communication Skills
During the interview, focus on your communication abilities. Practice explaining complex ideas simply, as you'll need to engage customers and help them understand products and services.
✨Express Your Willingness to Learn
Three UK is looking for candidates who are eager to learn. Be prepared to discuss how you approach learning new skills and adapting to new environments, especially in technology.
✨Emphasise Teamwork
Since teamwork is crucial at Three UK, share experiences where you've successfully collaborated with others. Highlight how you contribute to a positive team environment and support your colleagues.
