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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading mobile network provider focused on exceptional customer experiences.
- Benefits: Enjoy a competitive salary, bonuses, free handset, and extensive employee perks.
- Why this job: Be part of a vibrant team that values innovation and personal growth while making a real impact.
- Qualifications: No prior experience needed; just bring your passion for customer service and teamwork.
- Other info: Flexible hours with opportunities for ongoing development and recognition through awards.
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities:
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Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
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Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
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Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
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Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
It all starts with you. We are looking for individuals who want to ‘wow’ our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key qualities include:
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Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
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Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
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Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store’s performance
Hours: 20 hours across 3-4 days per week, including weekends on a rotation basis
Join our big network made up of incredible people on a collective mission to provide better connectivity every day, for every customer. It means making an impact and delivering amazing experiences to every person who walks through the door. Everyone at Three has an integral role to play, and we need more energetic, super-talented people within our stores to help us take it one step further., We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
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A free staff handset + unlimited sim card
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4.5% employer pension contribution
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Life assurance
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Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive:
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A Tastecard membership
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Money to spend with Uber
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Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
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Opportunity to win ‘Three Celebrates’ monthly and annual awards
Retail Customer Advisor (Macclesfield) - 20 hours employer: Three
Contact Detail:
Three Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Macclesfield) - 20 hours
✨Tip Number 1
Familiarize yourself with the latest mobile technology and services offered by Three UK. Being knowledgeable about our products will not only boost your confidence but also help you engage customers effectively.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you for real-life interactions and help you understand how to tailor your approach to meet diverse customer needs.
✨Tip Number 3
Showcase your teamwork abilities by sharing examples of past experiences where you collaborated successfully with others. Highlighting your team spirit can set you apart as a candidate who fits well within our inclusive culture.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing to discuss how you've handled challenging situations in the past. Employers love candidates who can think on their feet and provide effective solutions to customer inquiries.
We think you need these skills to ace Retail Customer Advisor (Macclesfield) - 20 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualities required for the Retail Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Customer Focus: In your cover letter or personal statement, emphasize your passion for delivering exceptional customer service. Provide specific examples of how you've positively impacted customer experiences in previous roles.
Highlight Team Collaboration: Mention any experiences where you successfully worked within a team to achieve goals. This could include group projects, team sports, or collaborative work environments that demonstrate your ability to contribute positively to a team.
Demonstrate Problem-Solving Skills: Include examples in your CV or cover letter that showcase your resourcefulness and proactive approach to resolving customer inquiries or challenges. This will illustrate your capability to provide personalized solutions effectively.
How to prepare for a job interview at Three
✨Show Your Customer Focus
Make sure to highlight your passion for delivering exceptional customer service. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles.
✨Demonstrate Team Collaboration
Discuss your experience working in teams and how you contribute to a positive environment. Mention any successful projects or initiatives where teamwork played a key role.
✨Prepare for Problem Solving Scenarios
Be ready to discuss how you approach problem-solving. Think of examples where you resolved customer issues efficiently and effectively, showcasing your resourcefulness.
✨Familiarize Yourself with Products and Services
Even though full training will be provided, showing that you have researched Three UK's products and services can set you apart. Be prepared to discuss how technology can enhance customer experiences.
