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For Companies At a Glance
- Tasks: Engage with customers, provide solutions, and create amazing experiences in-store.
- Company: Join Three UK, a leading mobile network dedicated to better connectivity for everyone.
- Benefits: Enjoy £12/hour, bonuses, discounts, and a brand new smartphone with unlimited data.
- Why this job: Be part of a diverse team, develop your skills, and potentially manage a store in the future!
- Qualifications: No prior product knowledge needed; just bring your communication skills and willingness to learn.
- Other info: Work 12 hours a week, including weekends, in a supportive and inclusive environment.
Company Description
Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
At Three, our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
That means:
- Understanding each customer and their needs
- Setting the bar on coverage, reliability and customer care
- Providing amazing experiences that make people feel good
- Achieving personal and store KPI’s
- Matching our products and services to our customer’s needs and selling them our amazing state of the art products and services.
- Drive our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy.
- Offer solutions to customers with general mobile or network queries (we’ll teach you how to answer these!)
Typically working 2 days per week, including weekends. To achieve this, we need people who are customer focused. People who go beyond the expected and work as one team. People who can wow our customers. Showing them how technology can elevate everyday moments into something truly special.
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.
£12 per hour
A brand new smartphone on an Unlimited data plan
On-target bonus of 25%, paid out monthly based on your store's performance
Individual bonus accelerators for high performers
Great discounts with our Perks at Work scheme
Great training courses and career development opportunities
Qualifications
- Experience in a customer facing role
- Awesome communication skills
- Willingness to learn
We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.
Fancy being the face of our company brand? Enjoy engaging and building relationships with customers? Got that customer service head? Look no further…
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
Retail Customer Advisor (Hemel Hempstead) - 12 hours employer: Three
Contact Detail:
Three Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Hemel Hempstead) - 12 hours
✨Tip Number 1
Familiarise yourself with Three UK's brand values and customer service philosophy. Understanding their commitment to connectivity and customer satisfaction will help you align your responses during any interviews or conversations.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about technology and mobile services. This will prepare you to discuss products confidently and demonstrate your ability to connect with customers.
✨Tip Number 3
Showcase your willingness to learn by researching the latest trends in mobile technology and customer service. Being knowledgeable about current developments can impress interviewers and show that you're proactive.
✨Tip Number 4
Network with current or former employees of Three UK on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Retail Customer Advisor (Hemel Hempstead) - 12 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Three UK is looking for in a Retail Customer Advisor. Highlight your customer service experience and any relevant skills that align with their requirements.
Tailor Your CV: Customise your CV to reflect your experience in customer-facing roles. Emphasise your communication skills and willingness to learn, as these are key attributes for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to engage with customers. Mention how you can contribute to creating amazing experiences and achieving store KPIs.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Three
✨Show Your Customer Focus
Make sure to highlight your experience in customer-facing roles. Share specific examples of how you've gone above and beyond to meet customer needs, as this aligns perfectly with Three UK's emphasis on customer care.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you successfully resolved customer queries or complaints.
✨Express Your Willingness to Learn
Three UK values ambition and the drive to learn. Be prepared to discuss how you approach learning new skills or information, especially in relation to technology and products, as they will provide training for you.
✨Emphasise Teamwork
Since the company values working as one team, share experiences that demonstrate your ability to collaborate effectively with others. Discuss how you contribute to a positive team environment and support your colleagues.
