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- Tasks: Engage with customers, understand their needs, and provide solutions in a retail environment.
- Company: Join Three UK, a leading mobile network known for its innovative connectivity solutions.
- Benefits: Enjoy £12 per hour, bonuses, discounts, and a brand new smartphone with unlimited data.
- Why this job: Be part of a diverse team that values your unique contributions and offers growth opportunities.
- Qualifications: No prior product knowledge needed; just bring your communication skills and willingness to learn.
- Other info: Flexible hours, typically 2-3 days a week, including weekends.
Company Description
Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.
Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
At Three, our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
That means:
Understanding each customer and their needs
Setting the bar on coverage, reliability and customer care
Solving queries for customer quickly
Providing amazing experiences that make people feel good
Achieving personal and store KPI’s
Matching our products and services to our customer’s needs and selling them our amazing state of the art products and services.
Drive our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy.
Offer solutions to customers with general mobile or network queries (we’ll teach you how to answer these!)
Typically working 2-3 days per week, including weekends.
To achieve this, we need people who are customer focused. People who go beyond the expected and work as one team. People who can wow our customers. Showing them how technology can elevate everyday moments into something truly special.
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.
Job Description
£12 per hour
A brand new smartphone on an Unlimited data plan
On-target bonus of 25%, paid out monthly based on your store\’s performance
Individual bonus accelerators for high performers
Great discounts with our Perks at Work scheme
Great training courses and career development opportunities
Qualifications
Additional Information
We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.
Fancy being the face of our company brand? Enjoy engaging and building relationships with customers?
Got that customer service head? Look no further…
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
Retail Customer Advisor (Eastleigh) - 12 hours employer: Three
Contact Detail:
Three Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Eastleigh) - 12 hours
✨Tip Number 1
Familiarise yourself with Three UK's products and services. Even though you don't need prior knowledge, understanding their offerings will help you engage better with customers and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your ability to connect with people and provide exceptional service.
✨Tip Number 3
Research the latest trends in mobile technology and customer experience. Being knowledgeable about industry developments can give you an edge in discussions and show your commitment to learning.
✨Tip Number 4
Prepare questions to ask during the interview that reflect your interest in the company culture and growth opportunities. This demonstrates your eagerness to be part of the team and your long-term vision with Three UK.
We think you need these skills to ace Retail Customer Advisor (Eastleigh) - 12 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Three UK is looking for in a Retail Customer Advisor. Highlight your customer service experience and any relevant skills that align with their requirements.
Tailor Your CV: Customise your CV to reflect your experience in customer-facing roles. Emphasise your communication skills and willingness to learn, as these are key attributes for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to engage with customers. Mention how you can contribute to creating amazing experiences and achieving store KPIs.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Three
✨Show Your Customer Focus
Emphasise your passion for customer service during the interview. Share examples of how you've gone above and beyond to meet customer needs in previous roles, as this aligns perfectly with Three UK's values.
✨Demonstrate Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to showcase your ability to engage and build rapport with customers.
✨Express Your Willingness to Learn
Three UK values ambition and a drive to learn over prior product knowledge. Be prepared to discuss how you approach learning new skills and adapting to new environments, which will show your potential to grow within the company.
✨Research the Company Culture
Familiarise yourself with Three UK's mission and values. Understanding their commitment to diversity and inclusion can help you articulate how you would fit into their team and contribute positively to their work environment.
