At a Glance
- Tasks: Engage with customers, understand their needs, and provide amazing experiences.
- Company: Join Three UK, a leading mobile network dedicated to better connectivity for everyone.
- Benefits: Enjoy £12 per hour, bonuses, discounts, and a brand new smartphone with unlimited data.
- Other info: Opportunities for career advancement, including potential store management roles.
- Why this job: Be part of a diverse team that values your unique contributions and supports your career growth.
- Qualifications: No specific product knowledge needed; just bring your customer service skills and willingness to learn.
Company Description
Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
At Three, our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
That means:
- Understanding each customer and their needs
- Setting the bar on coverage, reliability and customer care
- Providing amazing experiences that make people feel good
- Achieving personal and store KPI’s
- Matching our products and services to our customer’s needs and selling them our amazing state of the art products and services.
- Drive our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy.
- Offer solutions to customers with general mobile or network queries (we’ll teach you how to answer these!)
Typically working 5 days per week, including weekends. To achieve this, we need people who are customer focused. People who go beyond the expected and work as one team. People who can wow our customers. Showing them how technology can elevate everyday moments into something truly special.
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.
Job Description: £12 per hour
- A brand new smartphone on an Unlimited data plan
- On-target bonus of 25%, paid out monthly based on your store's performance
- Individual bonus accelerators for high performers
- Great discounts with our Perks at Work scheme
- Great training courses and career development opportunities
Qualifications:
- Experience in a customer facing role
- Awesome communication skills
- Willingness to learn
Additional Information:
We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.
Fancy being the face of our company brand? Enjoy engaging and building relationships with customers? Got that customer service head? Look no further…
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
Retail Customer Advisor (Derby) - 30 hours employer: Three
At Three UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusivity. As a Retail Customer Advisor in Derby, you'll enjoy competitive pay, comprehensive training, and ample opportunities for career advancement, all while being part of a team that values your unique contributions and fosters personal growth. Join us to not only enhance customer experiences but also to embark on a rewarding journey where your ambition can lead to future leadership roles within our dynamic company.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Derby) - 30 hours
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Three, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Three!
We think you need these skills to ace Retail Customer Advisor (Derby) - 30 hours
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Three, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Three and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Three that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Three
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
