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For Companies At a Glance
- Tasks: Engage with customers, understand their needs, and provide amazing experiences.
- Company: Join Three UK, a leading mobile network dedicated to better connectivity for all.
- Benefits: Enjoy bonuses, discounts, training, and career development opportunities.
- Why this job: Be part of a diverse team that values your unique contributions and supports your growth.
- Qualifications: Customer-facing experience and awesome communication skills are a plus; willingness to learn is key.
- Other info: No product knowledge needed; just bring your ambition and drive!
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology. At Three, our vision is better connectivity every day, for every customer.
We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
That means:
- Understanding each customer and their needs
- Setting the bar on coverage, reliability and customer care
- Providing amazing experiences that make people feel good
- Achieving personal and store KPI’s
- Matching our products and services to our customer’s needs and selling them our amazing state of the art products and services
- Driving our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy
- Offering solutions to customers with general mobile or network queries (we’ll teach you how to answer these!)
Typically working 5 days per week, including weekends. To achieve this, we need people who are customer focused. People who go beyond the expected and work as one team. People who can wow our customers, showing them how technology can elevate everyday moments into something truly special.
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.
Job Description
- A brand new smartphone on an Unlimited data plan
- On-target bonus of 25%, paid out monthly based on your store's performance
- Individual bonus accelerators for high performers
- Great discounts with our Perks at Work scheme
- Great training courses and career development opportunities
Qualifications
- Experience in a customer facing role
- Awesome communication skills
- Willingness to learn
With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply!
We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this! We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
Retail Customer Advisor (Croydon) - 37.5 hours employer: Three
Contact Detail:
Three Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Croydon) - 37.5 hours
✨Tip Number 1
Familiarise yourself with Three UK's brand values and customer service philosophy. Understanding their commitment to connectivity and customer satisfaction will help you align your responses during the interview.
✨Tip Number 2
Prepare to discuss your previous customer-facing experiences. Think of specific examples where you went above and beyond for a customer, as this aligns with Three's focus on exceptional service.
✨Tip Number 3
Show enthusiasm for learning about mobile technology. Since you don’t need prior knowledge of their products, express your eagerness to learn and adapt, which is crucial for this role.
✨Tip Number 4
Demonstrate your ability to work in a team. Share examples of how you've collaborated with others to achieve goals, as teamwork is essential at Three UK.
We think you need these skills to ace Retail Customer Advisor (Croydon) - 37.5 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer-facing roles. Use bullet points to make it easy to read, and include specific achievements that demonstrate your communication skills and ability to meet KPIs.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work for Three UK and how you can contribute to their vision of better connectivity. Be sure to convey your willingness to learn and grow within the company.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Three
✨Show Your Customer Focus
Since the role is all about customer service, be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to understand and meet customer needs.
✨Demonstrate Your Communication Skills
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios to showcase your conversational skills.
✨Express Your Willingness to Learn
Three UK values ambition and a drive to learn. Be ready to discuss how you approach learning new things and adapting to new environments. Share any experiences where you've successfully picked up new skills quickly.
✨Emphasise Teamwork
This role requires working as part of a team. Prepare to talk about your experiences in collaborative settings and how you contribute to a positive team dynamic. Mention any specific instances where teamwork led to success.
