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- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading mobile network provider focused on exceptional customer experiences.
- Benefits: Enjoy perks like a free handset, unlimited sim, generous holiday allowance, and exclusive discounts.
- Why this job: Be part of a vibrant team that values innovation and personal growth while making a real impact.
- Qualifications: No prior experience needed; just bring your passion for customer service and a willingness to learn.
- Other info: Flexible hours with 16 hours per week across 3-4 days, including weekends.
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities:
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Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
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Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
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Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
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Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
It all starts with you. We are looking for individuals who want to ‘wow’ our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key qualities include:
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Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
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Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
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Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store’s performance
Hours: 16 hours across 3-4 days per week, including weekends on a rotation basis
Join our big network made up of incredible people on a collective mission to provide better connectivity every day, for every customer. It means making an impact and delivering amazing experiences to every person who walks through the door. Everyone at Three has an integral role to play, and we need more energetic, super-talented people within our stores to help us take it one step further., We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
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A free staff handset + unlimited sim card
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4.5% employer pension contribution
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Life assurance
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Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive:
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A Tastecard membership
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Money to spend with Uber
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Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
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Opportunity to win ‘Three Celebrates’ monthly and annual awards
Retail Customer Advisor (Cheltenham) - 16 hours employer: Three
Contact Detail:
Three Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Cheltenham) - 16 hours
✨Tip Number 1
Familiarize yourself with the latest mobile technology and services offered by Three UK. This knowledge will not only help you engage customers effectively but also demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Practice your customer engagement skills by role-playing different scenarios with friends or family. This will prepare you for real-life interactions and help you create meaningful connections with customers.
✨Tip Number 3
Showcase your teamwork abilities by sharing examples of how you've successfully collaborated with others in previous roles. Highlighting your team spirit can set you apart as a candidate who aligns with Three's collaborative culture.
✨Tip Number 4
Be ready to discuss how you approach problem-solving during the interview. Think of specific instances where you've resolved customer issues efficiently, as this will demonstrate your resourcefulness and proactive attitude.
We think you need these skills to ace Retail Customer Advisor (Cheltenham) - 16 hours
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Retail Customer Advisor position. Understand the key responsibilities and qualities that Three UK is looking for, such as customer focus, teamwork, and problem-solving skills.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any previous customer service roles or experiences where you demonstrated teamwork and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for technology. Mention specific examples of how you've positively impacted customer experiences in the past and express your eagerness to contribute to the team at Three UK.
Highlight Your Availability: Since the role requires working 16 hours across 3-4 days, make sure to clearly state your availability in your application. This shows your flexibility and willingness to meet the scheduling needs of the store.
How to prepare for a job interview at Three
✨Show Your Customer Focus
Make sure to highlight your passion for delivering exceptional customer service. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles.
✨Demonstrate Team Collaboration
Discuss your experience working in teams and how you contribute to a positive environment. Mention any successful projects where teamwork played a key role in achieving goals.
✨Prepare for Problem Solving Scenarios
Be ready to discuss how you approach problem-solving. Think of examples where you resolved customer issues efficiently and effectively, showcasing your resourcefulness.
✨Familiarize Yourself with Products
Even though full training will be provided, showing a basic understanding of Three UK's products and services can set you apart. Research their offerings and think about how they can enhance customer experiences.
