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- Tasks: Engage with customers, understand their needs, and provide amazing experiences.
- Company: Join Three UK, a leading mobile network dedicated to better connectivity for everyone.
- Benefits: Enjoy £12 per hour, bonuses, discounts, and a brand new smartphone with unlimited data.
- Why this job: Be part of a diverse team that values your unique contributions and supports your career growth.
- Qualifications: No specific product knowledge needed; just bring your awesome communication skills and willingness to learn.
- Other info: Flexible hours, including weekends, with opportunities for career advancement.
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Retail Customer Advisor (Canterbury) – 20 hours, Canterbury
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Client:
Three
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
d50ebf786518
Job Views:
6
Posted:
25.06.2025
Expiry Date:
09.08.2025
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Job Description:
Company Description
Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.
Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
At Three, our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
That means:
Understanding each customer and their needs
Setting the bar on coverage, reliability and customer care
Providing amazing experiences that make people feel good
Achieving personal and store KPI’s
Matching our products and services to our customer’s needs and selling them our amazing state of the art products and services.
Drive our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy.
Offer solutions to customers with general mobile or network queries (we’ll teach you how to answer these!)
Typically working 3-4 days per week, including weekends.
To achieve this, we need people who are customer focused. People who go beyond the expected and work as one team. People who can wow our customers. Showing them how technology can elevate everyday moments into something truly special.
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.
Job Description
£12 per hour
A brand new smartphone on an Unlimited data plan
On-target bonus of 25%, paid out monthly based on your store\’s performance
Individualbonusaccelerators for high performers
Great discounts with our Perks at Work scheme
Great training courses and career development opportunities
Qualifications
- Experience in a customer facing role
- Awesome communication skills
- Willingness to learn
Additional Information
We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.
Fancy being the face of our company brand? Enjoy engaging and building relationships with customers?
Got that customer service head? Look no further…
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
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Retail Customer Advisor (Canterbury) - 20 hours employer: Three
Contact Detail:
Three Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Canterbury) - 20 hours
✨Tip Number 1
Familiarise yourself with Three UK's products and services. Even though you don't need prior knowledge, showing that you've done your homework can impress the hiring team and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about technology and customer service. This will help you feel more confident when discussing how to meet customer needs during the interview.
✨Tip Number 3
Think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to showcase your customer-focused mindset.
✨Tip Number 4
Show your willingness to learn by preparing questions about the training and development opportunities at Three. This demonstrates your ambition and eagerness to grow within the company.
We think you need these skills to ace Retail Customer Advisor (Canterbury) - 20 hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles. Emphasise your communication skills and any previous achievements in sales or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with Three UK's vision of better connectivity and customer care.
Showcase Your Willingness to Learn: Since the job doesn't require prior knowledge of their products, express your eagerness to learn and adapt. Share examples of how you've successfully learned new skills in the past.
Highlight Teamwork and Inclusivity: Three UK values diversity and teamwork. Include experiences where you worked effectively in a team or contributed to an inclusive environment, demonstrating that you can fit into their culture.
How to prepare for a job interview at Three
✨Show Your Customer Focus
Make sure to highlight your experience in customer-facing roles. Share specific examples of how you've gone above and beyond to meet customer needs, as this aligns perfectly with the company's focus on customer satisfaction.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you successfully resolved customer queries or complaints.
✨Express Your Willingness to Learn
Since the company values ambition and a drive to learn, be prepared to discuss how you approach learning new skills. Mention any past experiences where you quickly adapted to new information or technologies.
✨Emphasise Teamwork and Inclusivity
The company prides itself on being diverse and inclusive. Share examples of how you've worked effectively in a team and contributed to a positive work environment, showing that you can fit into their culture.
