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- Tasks: Engage with customers, solve queries, and provide amazing experiences in-store.
- Company: Join Three UK, a leading mobile network dedicated to better connectivity.
- Benefits: Earn £12 per hour, enjoy bonuses, discounts, and a brand new smartphone.
- Why this job: Be part of a diverse team and elevate everyday moments for customers.
- Qualifications: Customer-facing experience and awesome communication skills are a plus.
- Other info: Great training and career development opportunities await you!
The predicted salary is between 12 - 16 £ per hour.
Company Description
Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country. Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
At Three, our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career.
Key Responsibilities:
- Understanding each customer and their needs
- Setting the bar on coverage, reliability and customer care
- Solving queries for customers quickly
- Providing amazing experiences that make people feel good
- Achieving personal and store KPI’s
- Matching our products and services to our customer’s needs and selling them our amazing state of the art products and services
- Driving our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy
- Offering solutions to customers with general mobile or network queries
Typically working 3 to 4 days per week, including weekends. To achieve this, we need people who are customer focused. People who go beyond the expected and work as one team. People who can wow our customers, showing them how technology can elevate everyday moments into something truly special.
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
Job Description:
- £12 per hour
- A brand new smartphone on an Unlimited data plan
- On-target bonus of 25%, paid out monthly based on your store's performance
- Individual bonus accelerators for high performers
- Great discounts with our Perks at Work scheme
- Great training courses and career development opportunities
Qualifications:
- Experience in a customer facing role
- Awesome communication skills
- Willingness to learn
We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this! We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
Retail Customer Advisor (Belfast Forestside) - 16 hours employer: Three
Contact Detail:
Three Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Belfast Forestside) - 16 hours
✨Tip Number 1
Get to know Three UK! Familiarise yourself with their products and services. When you walk into that interview, show us you’re genuinely excited about what they offer and how you can contribute to their mission of better connectivity.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, we recommend you rehearse some scenarios. Think about how you’d handle common customer queries and how to make their experience memorable.
✨Tip Number 3
Show off your team spirit! Three UK values teamwork, so be ready to share examples of how you’ve worked well in a team before. We want to see that you can collaborate and support your colleagues to achieve those store KPIs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Three UK family. Let’s get you on board!
We think you need these skills to ace Retail Customer Advisor (Belfast Forestside) - 16 hours
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight any experience you have in customer-facing roles. We want to see how you've wowed customers in the past and how you can bring that same energy to Three UK!
Be Yourself: We value diversity and individuality, so don’t be afraid to let your personality shine through in your application. Share what makes you unique and how you can contribute to our inclusive team.
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we’re looking for. This shows us that you’re genuinely interested in the role and understand what it entails.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Three
✨Know the Company
Before your interview, take some time to research Three UK. Understand their mission, values, and what sets them apart in the mobile industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Focus
As a Retail Customer Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you solved problems or created positive experiences, as this aligns perfectly with Three's commitment to outstanding customer care.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or upselling products. Practising your responses can help you feel more confident and articulate during the interview. Remember, they want to see how you think on your feet!
✨Emphasise Your Willingness to Learn
Three UK values ambition and a drive to learn. Be ready to discuss how you adapt to new information and technologies. Share any experiences where you quickly picked up new skills or knowledge, as this will demonstrate that you're a great fit for their dynamic environment.