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- Tasks: Engage with customers, understand their needs, and provide solutions in a retail environment.
- Company: Join Three UK, a leading mobile network dedicated to better connectivity for everyone.
- Benefits: Enjoy £12 per hour, bonuses, discounts, and a brand new smartphone with unlimited data.
- Why this job: Be part of a diverse team that values your unique contributions and supports your career growth.
- Qualifications: No specific experience needed; just bring your awesome communication skills and willingness to learn.
- Other info: We embrace diversity and are committed to creating an inclusive workplace for all.
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Retail Customer Advisor (Bangor, Wales) – 16 hours, Bangor
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Client:
Three
Location:
Bangor, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
da7ed1f1406b
Job Views:
4
Posted:
25.06.2025
Expiry Date:
09.08.2025
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Job Description:
Company Description
Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.
Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
At Three, our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
That means:
- Understanding each customer and their needs
- Setting the bar on coverage, reliability and customer care
- Providing amazing experiences that make people feel good
- Achieving personal and store KPI’s
- Matching our products and services to our customer’s needs and selling them our amazing state of the art products and services.
- Drive our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy.
- Offer solutions to customers with general mobile or network queries (we’ll teach you how to answer these!)
- Typically working 3 to 4days per week, including weekends.
To achieve this, we need people who are customer focused. People who go beyond the expected and work as one team. People who can wow our customers. Showing them how technology can elevate everyday moments into something truly special.
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.
Job Description
£12 per hour
A brand new smartphone on an Unlimited data plan
On-target bonus of 25%, paid out monthly based on your store\’s performance
Individualbonusaccelerators for high performers
Great discounts with our Perks at Work scheme
Great training courses and career development opportunities
Qualifications
- Experience in a customer facing role
- Awesome communication skills
- Willingness to learn
Additional Information
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
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Retail Customer Advisor (Bangor, Wales) - 16 hours employer: Three
Contact Detail:
Three Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Bangor, Wales) - 16 hours
✨Tip Number 1
Familiarise yourself with Three UK's products and services. Even though you don't need prior knowledge, showing enthusiasm and a willingness to learn about their offerings can set you apart during the interview.
✨Tip Number 2
Prepare examples of your previous customer service experiences. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with Three's focus on exceptional customer care.
✨Tip Number 3
Research the latest trends in mobile technology and customer service. Being knowledgeable about current developments can help you engage in meaningful conversations with the interviewers and demonstrate your passion for the industry.
✨Tip Number 4
Showcase your teamwork skills. Since Three values collaboration, be ready to discuss how you've successfully worked in teams before and how you can contribute to a positive team environment.
We think you need these skills to ace Retail Customer Advisor (Bangor, Wales) - 16 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Three UK that resonate with you, such as their commitment to customer service and inclusivity, and explain why you would be a great fit.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer-facing roles. Use specific examples to demonstrate your communication skills and ability to engage with customers effectively.
Show Your Willingness to Learn: Since the job mentions that product knowledge is not essential, focus on your eagerness to learn and adapt. Include any instances where you've quickly picked up new skills or knowledge in past roles.
How to prepare for a job interview at Three
✨Show Your Customer Focus
Demonstrate your passion for customer service during the interview. Share examples of how you've gone above and beyond to meet customer needs in previous roles, as this is crucial for a Retail Customer Advisor.
✨Communicate Clearly
Awesome communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, and be prepared to engage in role-play scenarios that showcase your ability to connect with customers.
✨Express Your Willingness to Learn
Since you don’t need prior knowledge of their products, emphasise your eagerness to learn. Discuss how you adapt to new information quickly and your enthusiasm for mastering the latest technology.
✨Embrace Diversity and Inclusion
Three UK values diversity, so be sure to express your appreciation for different perspectives. Share experiences where you've worked effectively in diverse teams or supported inclusivity in the workplace.
