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For Companies At a Glance
- Tasks: Engage with customers, understand their needs, and provide tailored solutions.
- Company: Join Three UK, a leading mobile network dedicated to better connectivity for everyone.
- Benefits: Enjoy £12 per hour, bonuses, discounts, and a brand new smartphone with unlimited data.
- Why this job: Be part of a diverse team that values your unique contributions and supports your career growth.
- Qualifications: No specific experience needed; just bring your awesome communication skills and willingness to learn!
- Other info: We embrace diversity and are committed to creating an inclusive workplace for all.
Company Description
Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
At Three, our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!
That means:
- Understanding each customer and their needs
- Setting the bar on coverage, reliability and customer care
- Providing amazing experiences that make people feel good
- Achieving personal and store KPI’s
- Matching our products and services to our customer’s needs and selling them our amazing state of the art products and services.
- Drive our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy.
- Offer solutions to customers with general mobile or network queries (we’ll teach you how to answer these!)
Typically working 5 days per week, including weekends. To achieve this, we need people who are customer focused. People who go beyond the expected and work as one team. People who can wow our customers. Showing them how technology can elevate everyday moments into something truly special.
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.
£12 per hour
- A brand new smartphone on an Unlimited data plan
- On-target bonus of 25%, paid out monthly based on your store's performance
- Individual bonus accelerators for high performers
- Great discounts with our Perks at Work scheme
- Great training courses and career development opportunities
Qualifications
- Experience in a customer facing role
- Awesome communication skills
- Willingness to learn
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
Retail Customer Advisor (Ashton Under Lyne) - 30 hours employer: Three
Contact Detail:
Three Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Ashton Under Lyne) - 30 hours
✨Tip Number 1
Familiarise yourself with Three UK's products and services. Even though you don't need prior knowledge, showing enthusiasm and a willingness to learn about their offerings can set you apart during the interview.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about technology and customer service. This will help you articulate your thoughts clearly and confidently when speaking with potential customers.
✨Tip Number 3
Research the latest trends in mobile technology and customer service. Being knowledgeable about current developments can help you impress the interviewers and demonstrate your commitment to the role.
✨Tip Number 4
Prepare examples from your past experiences where you've gone above and beyond for a customer. This will showcase your customer-focused mindset and align with Three UK's values of providing amazing experiences.
We think you need these skills to ace Retail Customer Advisor (Ashton Under Lyne) - 30 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Three UK is looking for in a Retail Customer Advisor. Highlight your customer service experience and any relevant skills that align with their expectations.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the role. Emphasise your communication skills and any previous customer-facing roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention how your values align with Three UK's vision of better connectivity and customer care.
Show Willingness to Learn: In your application, express your eagerness to learn about the products and services offered by Three UK. Highlight any past experiences where you successfully adapted to new challenges or learned new skills quickly.
How to prepare for a job interview at Three
✨Show Your Customer Focus
Since the role is all about customer interaction, be prepared to share examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to understand and meet customer needs.
✨Demonstrate Your Communication Skills
Awesome communication skills are a must for this position. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios to showcase your conversational abilities.
✨Express Your Willingness to Learn
Three UK values ambition and a drive to learn. Be ready to discuss how you approach learning new information and adapting to new environments. Share any experiences where you've quickly picked up new skills or knowledge.
✨Emphasise Teamwork
The company looks for people who can work as part of a team. Prepare to talk about your experiences working collaboratively with others, and how you contribute to a positive team dynamic.
