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- Tasks: Support store operations, coach your team, and deliver exceptional customer service.
- Company: Join Three UK, a leading mobile network dedicated to better connectivity for all.
- Benefits: Enjoy a competitive salary, unlimited data plan, 28 days leave, and employee discounts.
- Why this job: Be part of a diverse team, develop your career, and inspire others in a vibrant environment.
- Qualifications: Passion for customer service and experience in team management are key; mobile experience is a plus.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Three UK is a big network for the little or life‑changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.
Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
Our goal at Three is to provide better connectivity, every day, for every customer. It means understanding each customer and their needs, and providing amazing experiences that make people feel good. Everyone at Three has an integral role to play in making it happen, so we need more energetic, super talented people to help us take it further.
Currently, we’re looking for a sales and service focused individual to join our award‑winning Retail team as an Assistant Store Manager. We need somebody that can coach and develop others in their team – enabling them to deliver exceptional customer service and upsell our awesome products in store.
You’ll play a huge part, supporting our Store Managers and making sure our stores run smoothly. Plus, you’ll have the opportunity to develop your career to Store Manager and beyond and really kick your career up a level.
Are you passionate about leading a team to success? Can you inspire and coach a team to deliver the best customer experience, whilst exceeding sales.
Previous mobile phone industry experience is not essential. If you can get the best out of others and can build rapport with customers and colleagues alike, look no further…
We can offer you this…
A brand‑new smartphone on an unlimited data plan from Three.
Competitive salary + additional 25% on‑track earnings paid monthly.
28 days leave + 3 personal days.
Headspace subscription, family access to a digital GP.
Employee discounts scheme, including deals for friends and family.
Training courses and career development.
Job Description
- Support the running of our retail stores and achieve KPI\’s
- Ensure we always deliver unbeatable customer service and leading by example
- Support a team in encouraging customers to enjoy our products – ensuring Advisors drive sales
- Provide day to day operational assistance to the Store Manager
- Coaching and developing your team to achieve high performance
Qualifications
- Working in a store management team to organise and support a team
- A passion for customer service and leading by example
- Experience working to and exceeding sales targets and KPI\’s
- Experience managing a team and focusing on development
Additional Information
The role supports the Store Manager on the development and delivery of the store business targets, in line with the strategic priorities for the area, ensuring sustainable commercial growth. You will also ensure the store delivers a great customer experience through leading, engaging and inspiring a store team.
With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
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Retail Assistant Store Manager (West Bromwich) employer: Three
Contact Detail:
Three Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant Store Manager (West Bromwich)
✨Tip Number 1
Familiarise yourself with Three UK's products and services. Understanding their offerings will not only help you in interviews but also show your genuine interest in the company and its mission.
✨Tip Number 2
Highlight your leadership skills during any discussions. Be ready to share examples of how you've successfully coached or developed a team in the past, as this is a key aspect of the Assistant Store Manager role.
✨Tip Number 3
Prepare to discuss your approach to customer service. Think of specific instances where you went above and beyond for customers, as this aligns with Three's commitment to delivering exceptional experiences.
✨Tip Number 4
Network with current or former employees of Three UK if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Retail Assistant Store Manager (West Bromwich)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and customer service. Emphasise any leadership roles you've held and how you've successfully met sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've coached others to success in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as team management, sales achievement, and customer engagement. Use keywords from the job posting to make your application stand out.
Show Enthusiasm for the Brand: Demonstrate your knowledge of Three UK and its values in your application. Explain why you want to work for them specifically and how you can contribute to their mission of providing better connectivity.
How to prepare for a job interview at Three
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share examples from your past roles where you went above and beyond to help customers, as this aligns with Three UK's commitment to outstanding service.
✨Demonstrate Leadership Skills
As an Assistant Store Manager, you'll be expected to coach and develop your team. Prepare to discuss your leadership style and provide specific instances where you've successfully motivated a team or improved performance.
✨Know the Company and Its Values
Familiarise yourself with Three UK's mission and values. Understanding their focus on connectivity and customer satisfaction will help you articulate how you can contribute to their goals during the interview.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you've had to manage conflicts or exceed sales targets, and be ready to share those stories.
