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- Tasks: Support store operations and lead a team to deliver exceptional customer service.
- Company: Join Three UK, a leading mobile network provider focused on connectivity and customer experience.
- Benefits: Enjoy a competitive salary, unlimited data smartphone, 28 days leave, and employee discounts.
- Why this job: Kickstart your career in retail management with opportunities for growth and a supportive team culture.
- Qualifications: Passion for customer service and experience in team management are key; mobile industry experience is a plus.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country. Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
Our goal at Three is to provide better connectivity, every day, for every customer. It means understanding each customer and their needs, and providing amazing experiences that make people feel good. Everyone at Three has an integral role to play in making it happen, so we need more energetic, super talented people to help us take it further.
Currently, we’re looking for a sales and service focused individual to join our award-winning Retail team as an Assistant Store Manager. We need somebody that can coach and develop others in their team - enabling them to deliver exceptional customer service and upsell our awesome products in store.
You’ll play a huge part, supporting our Store Managers and making sure our stores run smoothly. Plus, you’ll have the opportunity to develop your career to Store Manager and beyond and really kick your career up a level.
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
Are you passionate about leading a team to success? Can you inspire and coach a team to deliver the best customer experience, whilst exceeding sales?
Previous mobile phone industry experience is not essential. If you can get the best out of others and can build rapport with customers and colleagues alike, look no further...
We can offer you this:
- A brand-new smartphone on an unlimited data plan from Three
- Competitive salary + additional 25% on-track earnings paid monthly
- 28 days leave + 3 personal days
- Headspace subscription, family access to a digital GP
- Employee discounts scheme, including deals for friends and family
- Training courses and career development
Job Description
- Support the running of our retail stores and achieve KPI's
- Ensure we always deliver unbeatable customer service and lead by example
- Support a team in encouraging customers to enjoy our products - ensuring Advisors drive sales
- Provide day to day operational assistance to the Store Manager
- Coaching and developing your team to achieve high performance
Qualifications
- Working in a store management team to organise and support a team
- A passion for customer service and leading by example
- Experience working to and exceeding sales targets and KPI's
- Experience managing a team and focusing on development
Additional Information
The role supports the Store Manager on the development and delivery of the store business targets, in line with the strategic priorities for the area, ensuring sustainable commercial growth. You will also ensure the store delivers a great customer experience through leading, engaging and inspiring a store team.
With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
Retail Assistant Store Manager (Birmingham, Bullring) employer: Three
Contact Detail:
Three Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant Store Manager (Birmingham, Bullring)
✨Tip Number 1
Familiarise yourself with Three UK's products and services. Understanding their offerings will not only help you in interviews but also show your genuine interest in the company and its mission.
✨Tip Number 2
Highlight any previous experience in retail or customer service during your conversations. Even if it's not in the mobile industry, showcasing your ability to lead a team and deliver excellent customer experiences is key.
✨Tip Number 3
Prepare to discuss how you've successfully coached or developed team members in the past. This role requires strong leadership skills, so be ready to share specific examples of how you've inspired others.
✨Tip Number 4
Research the latest trends in mobile technology and customer service. Being knowledgeable about the industry will help you stand out and demonstrate your commitment to staying informed and relevant.
We think you need these skills to ace Retail Assistant Store Manager (Birmingham, Bullring)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Retail Assistant Store Manager position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in retail or team management. Even if you don't have direct mobile phone industry experience, showcase your ability to lead a team and deliver excellent customer service.
Showcase Your Skills: Use specific examples to demonstrate your skills in coaching, developing others, and achieving sales targets. This will help the hiring team see how you can contribute to their goals and culture.
Personalise Your Application: Make your application stand out by personalising it. Address the hiring manager by name if possible, and express your enthusiasm for the role and the company. Mention why you want to work at Three UK specifically.
How to prepare for a job interview at Three
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with Three UK's values.
✨Demonstrate Leadership Skills
As an Assistant Store Manager, you'll be expected to coach and develop your team. Prepare to discuss your leadership style and provide specific instances where you've successfully led a team or improved performance.
✨Know the Products Inside Out
Familiarise yourself with Three UK's products and services before the interview. Being knowledgeable about their offerings will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various scenarios in the store. Think of examples that showcase your problem-solving skills and ability to maintain high sales and service standards under pressure.
