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- Tasks: Lead change initiatives to enhance customer experience in Contact Centres.
- Company: Top mobile network provider in the UK with a focus on innovation.
- Benefits: Competitive salary, hybrid working, generous leave, and extensive perks.
- Why this job: Make a real difference in customer experience while managing exciting change projects.
- Qualifications: Experience in telecommunications and contact centre operations, plus strong communication skills.
- Other info: Join a dynamic team with opportunities for professional growth.
The predicted salary is between 37200 - 46640 £ per year.
A leading mobile network provider in the UK is seeking a Change Manager to oversee and implement operational enhancements in Contact Centres. This role involves managing change initiatives, engaging stakeholders, and continuously improving processes to elevate customer experience.
The ideal candidate will have a strong background in telecommunications and contact centre operations, accompanied by excellent communication and project management skills.
This position offers a competitive salary starting at £37,200 and includes hybrid working options, generous annual leave, and extensive benefits.
Hybrid Change Manager – Contact Centre & Customer Experience in Reading employer: Three
Contact Detail:
Three Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Change Manager – Contact Centre & Customer Experience in Reading
✨Tip Number 1
Network like a pro! Reach out to folks in the telecommunications and contact centre space. Attend industry events or join online forums to connect with potential employers and get the inside scoop on job openings.
✨Tip Number 2
Show off your skills! When you land that interview, be ready to discuss specific examples of how you've managed change initiatives in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 3
Engage with stakeholders! During interviews, demonstrate your ability to communicate effectively with different teams. Share how you've successfully collaborated with various departments to enhance customer experience in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Hybrid Change Manager – Contact Centre & Customer Experience in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telecommunications and contact centre operations. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving customer experience and how your background makes you the perfect fit for our Change Manager role. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves engaging stakeholders, we’d love to see examples of your communication prowess. Whether it’s through your CV or cover letter, highlight instances where you’ve successfully managed change or improved processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Three
✨Know Your Change Management Basics
Brush up on your change management principles and methodologies. Be ready to discuss how you've successfully implemented changes in previous roles, especially in contact centres or telecommunications. This will show that you understand the core of what the role entails.
✨Engage with Stakeholders
Prepare examples of how you've engaged stakeholders in past projects. Think about how you communicated changes and gathered feedback. This is crucial for the role, so demonstrating your ability to build relationships will set you apart.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video tools to refine your delivery. Remember, it's not just what you say, but how you say it!
✨Highlight Continuous Improvement
Be ready to discuss specific instances where you've improved processes in a contact centre environment. Use metrics or outcomes to illustrate your impact. This will demonstrate your commitment to elevating customer experience, which is key for this position.
