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- Tasks: Make credit decisions and provide exceptional customer service while managing complaints.
- Company: Join Three, a diverse and inclusive company focused on delivering for customers.
- Benefits: Enjoy hybrid working, 28 days leave, private medical insurance, and a performance bonus.
- Why this job: Gain valuable experience in a dynamic environment while contributing to customer satisfaction.
- Qualifications: Attention to detail, problem-solving skills, and ability to work in a team are essential.
- Other info: We embrace diversity and encourage applicants from all backgrounds to apply.
Company Description
As a Credit Operations Agent, you will be making credit decisions using various investigation methods and credit interpretation to determine the likelihood a customer if connected will is in line with departmental/company policy and procedure)
You will be speaking directly to customers, store staff, contact centre staff and the business sales team to handle, Decline Appeals, Referrals and Business sales.
Your main KPI’S would be to maximise the number of connections while using insight to reduce fraud and financial churn, Delivering call quality in line with internal scorecard.
Shift pattern over an 8-week period (shifts will be between Monday – Thursday – , Saturday afternoon/evening finishing at 20:00 and Sunday afternoon/evening finishing at
This position is available for those looking for 16 or 20 hour contracts.
Job Description
• Provide exceptional customer service in every interaction.
• Work allocated offline tasks (processes) as directed by your supervisor.
• Manage, resolve, and escalate complaints accordingly in line with the complaints process.
• Manage all follow up work, diarising actions to ensure they are fully resolved and completed
• Multitask between several different workstreams to support customer demand.
• Maintain your knowledge and understanding through self-development and learning.
• Ensure set KPIs and SLAs are maintained and adhered to.
• Adhere to call quality standards and compliance requirements.
• React to real time demand, to re-prioritise to ensure the customer needs are met.
• Continually assess ways in which they can improve processes, to work more efficiently and provide a better customer experience.
Qualifications
• Ability to work in a multi skilled environment
• Attention to detail is a must
• Good problem-solving ability
• Being able to manage individual and team targets
• Work as part of a team
Additional Information
Additional Information
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.
Excluding retail, our core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.
Part Time Credit Operations Agent employer: Three
Contact Detail:
Three Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Credit Operations Agent
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) mentioned in the job description. Understanding what metrics are important to the role will help you demonstrate your ability to meet and exceed these targets during the interview.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily emphasises providing exceptional service. Think of examples from your past experiences where you successfully resolved customer issues or improved their experience.
✨Tip Number 3
Prepare to discuss your problem-solving abilities. The job requires good problem-solving skills, so be ready to share specific instances where you identified a problem and implemented a solution effectively.
✨Tip Number 4
Since the role involves multitasking across different workstreams, practice articulating how you manage multiple priorities. Be prepared to give examples of how you've successfully juggled various tasks in a previous job.
We think you need these skills to ace Part Time Credit Operations Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Part Time Credit Operations Agent position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your skills, experiences, and achievements related to customer service, problem-solving, and multitasking. Use bullet points for clarity and keep it concise.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your previous experiences make you a suitable candidate for the position, particularly in handling customer interactions and managing complaints.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Three
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Credit Operations Agent. Be prepared to discuss how your skills align with the requirements, especially in customer service and problem-solving.
✨Showcase Your Communication Skills
Since the role involves direct interaction with customers and various teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, particularly in resolving complaints or handling difficult situations.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position. During the interview, highlight instances where your meticulous nature has led to successful outcomes, whether in previous jobs or projects. This will show that you can manage tasks accurately and efficiently.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-time demands and multitask. Think of examples from your past experiences where you successfully managed multiple priorities or improved processes to enhance customer experience.
