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- Tasks: Engage with customers, solve queries, and provide amazing experiences in-store.
- Company: Join Three UK, a leading mobile network dedicated to better connectivity.
- Benefits: Earn £12 per hour, enjoy bonuses, discounts, and career development opportunities.
- Why this job: Be part of a diverse team and help customers elevate their everyday moments.
- Qualifications: Customer-facing experience and awesome communication skills are a plus.
- Other info: No product knowledge needed; just bring your ambition and willingness to learn!
The predicted salary is between 10 - 16 £ per hour.
Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country. Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
At Three, our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career.
Responsibilities include:
- Understanding each customer and their needs
- Setting the bar on coverage, reliability and customer care
- Solving queries for customers quickly
- Providing amazing experiences that make people feel good
- Achieving personal and store KPI’s
- Matching our products and services to our customer’s needs and selling them our amazing state of the art products and services
- Driving our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy
- Offering solutions to customers with general mobile or network queries
Typically working 4 days per week, including weekends. To achieve this, we need people who are customer focused. People who go beyond the expected and work as one team. People who can wow our customers, showing them how technology can elevate everyday moments into something truly special.
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.
Compensation includes:
- £12 per hour
- A brand new smartphone on an Unlimited data plan
- On-target bonus of 25%, paid out monthly based on your store's performance
- Individual bonus accelerators for high performers
- Great discounts with our Perks at Work scheme
- Great training courses and career development opportunities
Qualifications:
- Experience in a customer facing role
- Awesome communication skills
- Willingness to learn
We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this. We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
Retail Customer Advisor (Edinburgh) - 20 hours employer: Three
Contact Detail:
Three Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Edinburgh) - 20 hours
✨Tip Number 1
Get to know the company! Before your interview, dive into Three UK's values and mission. Understanding their focus on customer experience will help you connect your own experiences to what they’re looking for.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, think of examples where you've wowed someone with your service. We want you to shine in those conversations!
✨Tip Number 3
Show your willingness to learn! Three UK values ambition and drive, so be ready to discuss how you’ve tackled challenges in the past and what you’re eager to learn in this new role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Three UK. Let’s get you started on this exciting journey!
We think you need these skills to ace Retail Customer Advisor (Edinburgh) - 20 hours
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight any experience you have in customer-facing roles. We want to see how you've gone above and beyond to meet customer needs, so share those stories!
Be Yourself: We value diversity and individuality, so don’t be afraid to let your personality shine through in your application. Authenticity is key, and we want to know the real you!
Demonstrate Your Willingness to Learn: Since we’re all about growth and development, mention any instances where you’ve picked up new skills or knowledge quickly. Show us that you’re eager to learn about our products and services!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to get your application and start the conversation about your future with Three UK!
How to prepare for a job interview at Three
✨Know the Company
Before your interview, take some time to research Three UK. Understand their mission of providing better connectivity and how they stand out in the mobile industry. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Focus
Since this role is all about customer interaction, prepare examples from your past experiences where you've gone above and beyond for a customer. Think about times when you solved a problem or created a memorable experience. This will demonstrate your commitment to customer care, which is key for Three UK.
✨Practice Your Communication Skills
Awesome communication skills are a must for this position. Practice answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and how they relate to the role.
✨Embrace the Learning Mindset
Three UK values a willingness to learn over prior product knowledge. Be ready to discuss how you approach learning new things and adapting to new environments. Share any relevant experiences where you've quickly picked up new skills or knowledge, as this will resonate well with the interviewers.
