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For Companies At a Glance
- Tasks: Engage with customers and provide solutions to their queries.
- Company: Major UK mobile network with a focus on customer experience.
- Benefits: £12 per hour, 25% bonus, great training, and career development.
- Why this job: Join a diverse team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer-facing roles and excellent communication skills.
- Other info: Promotes a diverse and inclusive workplace with growth opportunities.
The predicted salary is between 12 - 12 £ per hour.
A major UK mobile network is seeking customer-focused individuals to join their team. You will engage with customers, provide solutions to their queries, and achieve key performance indicators.
Candidates should have experience in customer-facing roles and excellent communication skills.
The position offers £12 per hour, an on-target bonus of 25%, great training courses, and career development opportunities, promoting a diverse and inclusive workplace.
Retail Customer Experience Pro in Belfast employer: Three
Contact Detail:
Three Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Experience Pro in Belfast
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things that excite you about working with them.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common scenarios with a friend. This will help you feel more confident when it comes to the real deal.
✨Tip Number 3
Prepare some questions for your interview! Asking thoughtful questions shows you're genuinely interested in the role and the company. Plus, it gives you a chance to find out if it's the right fit for you too.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making a good impression. It shows your enthusiasm and keeps you on their radar as they make their decision.
We think you need these skills to ace Retail Customer Experience Pro in Belfast
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer-facing roles. We want to see how you've engaged with customers and provided solutions in the past, so share specific examples that showcase your skills!
Communicate Clearly: Since excellent communication is key for this role, ensure your application is clear and concise. Use straightforward language and avoid jargon to make it easy for us to understand your points.
Tailor Your Application: Take a moment to tailor your application to the job description. Mention how your skills align with the key performance indicators and what you can bring to our diverse and inclusive workplace.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Three
✨Know the Company Inside Out
Before your interview, do some homework on the mobile network. Understand their values, services, and recent news. This will not only impress the interviewer but also help you tailor your answers to show how you fit into their culture.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows respect and allows you to provide more relevant answers. Don’t hesitate to ask for clarification if you’re unsure about something; it demonstrates your commitment to understanding the customer's needs.
✨Be Ready to Discuss KPIs
Since the role involves achieving key performance indicators, be prepared to discuss how you’ve met or exceeded targets in previous roles. Think of metrics that showcase your success in customer service, such as customer satisfaction scores or sales figures, and be ready to share them.
