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- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join VodafoneThree, a leader in connectivity and innovation.
- Benefits: Earn £12.60 per hour plus bonuses, with up to 31 days off.
- Why this job: Be part of a team that values your unique perspective and fosters growth.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
- Other info: Full training provided, with ongoing development opportunities.
The predicted salary is between 10 - 15 £ per hour.
Location: Southampton
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance
Working Hours: 24 hours across 4 days per week, including weekends on a rotation basis
We’re here to build a network the UK can count on – one that connects people, places and potential. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
We believe everyone should have the opportunity to interview for a role that matches their skills. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please contact your recruiter directly or email jobs@three.co.uk for guidance.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
Retail Customer Advisor (Southampton) - 24 hours in West End employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Southampton) - 24 hours in West End
✨Tip Number 1
Get to know the company! Before your interview, dive into VodafoneThree's mission and values. This will help you connect your experiences with what they stand for, showing you're not just another candidate but someone who truly gets their vibe.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you articulate your thoughts clearly and confidently, making you feel more at ease when it’s showtime.
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and arrive on time. First impressions matter, and being punctual shows you respect their time and are serious about the role.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows your genuine interest and helps you figure out if this is the right fit for you too. And remember, apply through our website for the best chance!
We think you need these skills to ace Retail Customer Advisor (Southampton) - 24 hours in West End
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the Retail Customer Advisor role. Highlight your customer service experience and any relevant skills that align with our values at VodafoneThree. This shows us you’re genuinely interested!
Show Your Passion: We love candidates who are passionate about technology and customer service. Share examples of how you've wowed customers in the past or how you’ve used tech to solve problems. It’ll make your application stand out!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s super easy and ensures your application gets to the right people. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Three UK
✨Know Your Stuff
Before the interview, take some time to familiarise yourself with VodafoneThree's products and services. Understanding what they offer will help you engage with the interviewer and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your customer-focused mindset will resonate well, as this role is all about creating exceptional experiences.
✨Be a Team Player
Since teamwork is key in this role, think of instances where you've successfully collaborated with others. Share how you contributed to a positive environment and achieved goals together, as this will show you're a great fit for their team.
✨Stay Authentic
VodafoneThree values authenticity, so be yourself during the interview. Share your unique experiences and let your personality shine through. This will help you connect with the interviewer and leave a lasting impression.
