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- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join VodafoneThree, a leader in connectivity and innovation.
- Benefits: Earn £12.60 per hour plus bonuses, with up to 31 days off.
- Why this job: Be part of a team that values diversity and empowers communities.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
- Other info: Full training provided and opportunities for personal growth.
The predicted salary is between 10 - 15 £ per hour.
Location: Southampton
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance
Working Hours: 24 hours across 4 days per week, including weekends on a rotation basis
Who We Are: We’re here to build a network the UK can count on – one that connects people, places and potential. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
Why VodafoneThree: Join us and you’ll be at the heart of change. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. You’ll work on real challenges, with real impact, across every corner of the country.
Job Description: As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications: It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow.
Additional Information: We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
What We Offer: We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2.
Retail Customer Advisor (Southampton) - 24 hours in West End of London employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Southampton) - 24 hours in West End of London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on VodafoneThree. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and teamwork experience. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your passion! When discussing your experiences, highlight moments where you went above and beyond for customers. This is your chance to shine and show how you can contribute to creating exceptional customer experiences at VodafoneThree.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after your application – a little nudge can go a long way!
We think you need these skills to ace Retail Customer Advisor (Southampton) - 24 hours in West End of London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone’s day better. We want to see that spark!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Retail Customer Advisor role. Mention specific examples that demonstrate your ability to engage with customers and work in a team.
Be Authentic: We value individuality, so don’t be afraid to show your true self in your application. Share your story and what makes you unique. We’re looking for genuine people who can connect with our customers.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Three UK
✨Know the Company
Before your interview, take some time to research VodafoneThree. Understand their mission, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Retail Customer Advisor, your ability to engage with customers is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight how you tailored solutions to meet their needs, as this aligns perfectly with what they’re looking for.
✨Demonstrate Team Spirit
VodafoneThree values collaboration, so be ready to discuss how you work within a team. Share specific instances where you contributed to a positive team environment or helped achieve a common goal. This will show that you can thrive in their collaborative culture.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the role, team dynamics, or company culture. This not only shows your enthusiasm but also helps you determine if it’s the right fit for you.
