At a Glance
- Tasks: Own retention strategies and forecast planning for Pay Monthly customers.
- Company: VodafoneThree, building the UK's most reliable network.
- Benefits: Flexible working, inclusive culture, and opportunities for personal growth.
- Other info: Join a diverse team that values your unique perspective.
- Why this job: Make a real impact on customer experience and drive meaningful change.
- Qualifications: Experience in strategy development and data analysis.
The predicted salary is between 50000 - 60000 € per year.
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
In this role, you’ll take end‑to‑end ownership of retention and upgrade strategy for our Pay Monthly (PAYM) customers, with a strong focus on forecasting and planning across the trading function. Your work will play a key part in protecting and growing Three’s mobile contract base by bringing clarity, consistency and commercial focus to how we plan, prioritise and deliver across all customer journeys and segments. You’ll use customer insight, market trends and data‑led forecasting to balance short‑term trading outcomes with long‑term customer value. Through a mix of proactive and reactive retention activity - including upgrades, pricing strategies and targeted interventions - you’ll help reduce churn, improve tenure and drive sustainable value growth. Collaboration sits at the heart of this role. You’ll work closely with teams across Acquisition, Credit.
VodafoneThree - Three Mobile Retention & Forecasting Commercial Manager employer: Three UK
At VodafoneThree, we pride ourselves on being an exceptional employer that champions inclusivity and personal growth. Our vibrant work culture fosters collaboration and innovation, allowing you to thrive in your role as a Commercial Manager while contributing to our mission of connecting communities across the UK. With flexible working arrangements and a commitment to employee development, you'll find ample opportunities to advance your career in a supportive environment that values your unique perspective.
StudySmarter Expert Advice🤫
We think this is how you could land VodafoneThree - Three Mobile Retention & Forecasting Commercial Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at VodafoneThree on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by diving deep into their values and mission. Show them you’re not just another candidate; you genuinely care about building a network that connects people and communities.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your skills in retention and forecasting can help reduce churn and drive value growth. Make it clear that you understand the importance of balancing short-term wins with long-term customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the VodafoneThree team.
We think you need these skills to ace VodafoneThree - Three Mobile Retention & Forecasting Commercial Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Commercial Manager. Highlight your experience in retention strategies and forecasting, and don’t forget to sprinkle in some data-driven achievements that show how you’ve made a difference in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about building connections and how your skills align with our mission at VodafoneThree. Be genuine and let your personality come through!
Showcase Your Collaboration Skills:Since collaboration is key in this role, make sure to include examples of how you’ve worked with different teams in the past. We want to see how you can bring people together to achieve common goals, especially in retention and customer journey improvements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Three UK
✨Know Your Numbers
Make sure you’re familiar with key metrics related to retention and forecasting. Brush up on industry trends and be ready to discuss how you would use data to drive decisions. This shows you’re not just a numbers person, but someone who can translate data into actionable strategies.
✨Show Your Collaborative Spirit
Since collaboration is key in this role, prepare examples of how you’ve successfully worked with cross-functional teams in the past. Highlight your communication skills and how you’ve built relationships to achieve common goals. This will demonstrate that you’re a team player who values input from others.
✨Understand the Customer Journey
Dive deep into the customer journey for PAYM customers. Be ready to discuss how you would enhance their experience and reduce churn. Showing that you understand the importance of customer insights and how they influence retention strategies will set you apart.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions where you might need to outline your approach to specific challenges, like a sudden increase in churn or a new competitor entering the market. Think through your thought process and be ready to articulate your strategies clearly and confidently.
