At a Glance
- Tasks: Support regulatory compliance and design customer journeys for VodafoneThree.
- Company: Join a leading telecom company committed to innovation and inclusion.
- Benefits: Great pay, bonuses, up to 28 days off, and personalised benefits.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer experiences while ensuring compliance.
- Qualifications: Senior qualified lawyer with expertise in UK consumer protection law.
The predicted salary is between 55000 - 65000 £ per year.
What you’ll do
- Regulatory implementation: Support the design, development and delivery of compliant customer journeys, propositions, and communications across VodafoneThree consumer and business brands, ensuring compliance with Ofcom and CMA roles. Ensure that approach aligns to strategic goals.
- Advisory & Documentation: Draft, review and approve customer‑facing materials ensuring they meet business and regulatory requirements. Provide specialist expert counsel on consumer law and regulation.
- Commercial Governance: Participate in proposition and pricing approval forums, ensuring regulatory and legal issues are identified early and managed effectively.
- Integration Compliance: Support the integration of Vodafone and Three consumer products and systems, identifying regulatory risks and ensuring consistent compliance standards are applied across legacy businesses.
- Stakeholder Engagement: Work collaboratively with colleagues in Legal, Regulatory Policy, Product, Marketing and Operations to implement practical compliance solutions and foster a culture of proactive regulatory delivery.
- Regulatory Enforcement support: Assist in management regulatory engagement, investigations and complaints, preparing legal responses and briefing materials as required.
- Continuous Improvement: Help evolve playbooks, templates, and guidance notes to improve consistency, efficiency and understanding of regulatory requirements across the business.
Who you are
- Senior qualified lawyer or highly experienced senior regulatory advisor with significant experience working within a specialist legal/regulatory delivery team advising on UK consumer protection law and Ofcom regulatory frameworks.
- Deep understanding of telecoms products, customer journeys, and the regulatory and legal frameworks that govern them.
- Demonstrated ability to embed regulatory obligations into commercial and operational processes at scale.
- Skilled in balancing compliance requirements with commercial and operational realities.
- Experience in regulatory enforcement, including advising on complaints, investigations and dispute resolution.
- Proven ability to lead complex legal/regulatory workstreams related to product integration, proposition development and go‑to‑market delivery and a track record of successfully designing and implementing compliant product journeys and governance frameworks.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top‑notch parental leave policies.
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
VodafoneThree - Senior Counsel – Customer Regulatory Implementation and Delivery employer: Three UK
VodafoneThree is an exceptional employer that prioritises the success and well-being of its employees, offering competitive pay, generous leave policies, and a commitment to personal development through outstanding learning tools. With a strong focus on inclusion and diversity, the company fosters a collaborative work culture where every voice is valued, ensuring that all employees can thrive in their roles while contributing to meaningful regulatory compliance in the dynamic telecommunications sector.
StudySmarter Expert Advice🤫
We think this is how you could land VodafoneThree - Senior Counsel – Customer Regulatory Implementation and Delivery
✨Tip Number 1
Network like a pro! Reach out to current or former employees at VodafoneThree on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into VodafoneThree's recent projects and regulatory challenges. Show us that you’re not just familiar with the role but also genuinely interested in how you can contribute to their goals.
✨Tip Number 3
Practice your responses to common interview questions, especially around compliance and regulatory issues. We want to see how you think on your feet, so consider doing mock interviews with friends or using online resources.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace VodafoneThree - Senior Counsel – Customer Regulatory Implementation and Delivery
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with UK consumer protection law and regulatory frameworks. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Regulatory Know-How:In your application, emphasise your understanding of telecoms products and customer journeys. We’re looking for someone who can embed regulatory obligations into commercial processes, so share examples of how you've done this in the past.
Be Clear and Concise:When drafting your application, keep it straightforward and to the point. Use clear language to explain your experience and how it relates to the job description. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Three UK
✨Know Your Regulatory Stuff
Make sure you brush up on UK consumer protection law and Ofcom regulations. Being able to discuss these confidently will show that you’re not just familiar with the legal landscape but can also navigate it effectively in your role.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully implemented regulatory compliance in customer journeys or product integrations. This will help demonstrate your ability to balance compliance with commercial realities.
✨Engage with Stakeholders
Think about how you’ve collaborated with different teams in previous roles. Be ready to share how you’ve worked with legal, marketing, or operations teams to implement compliance solutions, as this is key for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about VodafoneThree’s approach to regulatory challenges and their integration processes. This shows your genuine interest in the company and helps you understand how you can contribute to their goals.
