VodafoneThree - Regulatory Lead

Working Hours & Working Environment

Full time 37.5 hours per week – Mon to Fri. Hybrid working: You will work both in the office and at home, with a flexible approach. No specific days are required; instead, you should come into the office 2‑3 days each week, for at least 8 days per month. You should work with your line manager to understand expectations for you, your specific role and your team.

Job Description

The Legal Counsel/Regulatory Lead supports the day‑to‑day regulatory activities of VodafoneThree. The role involves providing high‑quality, expert, practical legal and regulatory advice across VodafoneThree’s consumer and enterprise business, enabling regulatory compliant customer propositions and communications. The role supports the design and delivery of compliant customer journeys and contributes to embedding regulatory governance in commercial decision making. The Legal Counsel/Regulatory Lead acts as a trusted adviser to commercial, product and marketing teams, translating complex regulatory obligations into clear and actionable guidance. You will be a business partner and act as a key regulatory advisor on consumer‑facing proposition design, terms and conditions and communications. The role demands exceptional communication skills and gravitas, the ability to influence cross‑functional stakeholders, and a proven track record of successfully designing and implementing compliant product journeys and governance frameworks. KPIs include customer journey compliance, regulatory sign‑off SLA, enforcement risk management, and integration compliance.

What you’ll do

• Regulatory implementation: Support the design, development and delivery of compliant customer journeys, propositions, and communications across VodafoneThree consumer and business brands, ensuring compliance with Ofcom and CMA roles. Ensure that approach aligns to strategic goals.
• Advisory & Documentation: Draft, review and approve customer‑facing materials ensuring they meet business and regulatory requirements. Provide specialist expert counsel on consumer law and regulation.
• Commercial Governance: Participate in proposition and pricing approval forums, ensuring regulatory and legal issues are identified early and managed effectively.
• Integration Compliance: Support the integration of Vodafone and Three consumer products and systems, identifying regulatory risks and ensuring consistent compliance standards are applied across legacy businesses.
• Stakeholder Engagement: Work collaboratively with colleagues in Legal, Regulatory Policy, Product, Marketing and Operations to implement practical compliance solutions and foster a culture of proactive regulatory delivery.
• Regulatory Enforcement support: Assist in management regulatory engagement, investigations and complaints, preparing legal responses and briefing materials as required.
• Continuous Improvement: Help evolve playbooks, templates, and guidance notes to improve consistency, efficiency and understanding of regulatory requirements across the business.

Qualifications

• Qualified lawyer or experienced regulatory advisor with experience working within a specialist legal/regulatory delivery team advising on UK consumer protection law and Ofcom regulatory frameworks.
• Understanding of telecoms products, customer journeys, and the regulatory and legal frameworks that govern them.
• Demonstrated ability to embed regulatory obligations into commercial and operational processes at scale.
• Skilled in balancing compliance requirements with commercial and operational realities.
• Experience in regulatory enforcement, including advising on complaints, investigations and dispute resolution.
• Proven ability to interpret legal, regulatory, and technical requirements and be involved in complex legal/regulatory workstreams related to product integration, proposition development and go‑to‑market delivery and a track record of successfully designing and implementing compliant product journeys and governance frameworks.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards. We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with Talent, Diversity & Inclusion teams and employee‑led DEI Networks, we have identified a range of reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.