VodafoneThree - Operations Support Senior Specialist

Full‑time, V3 Requisition Grade: 9

Working Hours: Full time 37.5 hours per week – Mon – Fri

Hybrid Working

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don’t require you to be in on specific days; instead, we ask people to come into the office 2‑3 days each week. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Job Purpose

The Operations Support Specialist plays a critical role in ensuring our operation runs smoothly, efficiently, and consistently delivers an exceptional customer experience. Sitting at the heart of the day‑to‑day, this role supports our operational leaders by monitoring performance, identifying opportunities for improvement, and helping drive the behaviours and outcomes that matter most.

What you’ll do

• Monitor daily operational performance across teams, ensuring KPIs, SLAs, and quality standards are consistently met.
• Analyse performance trends to identify risks, opportunities, and areas for improvement and turn analysis into actionable improvements.
• Achieve commercial targets through effective partner management.
• Work closely with operations to support action plans that improve efficiency, customer experience, and commercial outcomes.
• Support the delivery of operational initiatives, process changes, and continuous improvement activity.
• Provide clear, concise reporting and insights to operational leaders.
• Act as a point of support for frontline teams, helping remove blockers and ensuring smooth day‑to‑day delivery.
• Champion best practice and contribute to a positive, high‑performance culture.
• Support onboarding, training, and communication activity where required.

Qualifications

• Passionate about delivering brilliant customer experiences.
• Performance focused.
• Ability to identify trends and set actions for improvement.
• Excellent communication and relationship building skills.
• Ability to work collaboratively with leaders and frontline teams.
• Leadership and strategic skills.
• Strong organisational skills and attention to detail.
• Analytical skills with the ability to interpret data and turn insight into action.

Inclusion & Equality

We encourage people of all backgrounds to apply. We are passionate about Inclusion for All and creating a workplace where everyone can thrive. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards. We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign‑language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.

Job Location

Location details will be provided during the application process.