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- Tasks: Help businesses thrive by upselling and delivering exceptional customer experiences.
- Company: Join VodafoneThree, a leader in connectivity and innovation.
- Benefits: Great pay, bonuses, up to 28 days off, and personalised benefits.
- Other info: Inclusive workplace where your unique background is valued.
- Why this job: Be part of a team revolutionising technology and connectivity for all.
- Qualifications: Sales experience and a passion for customer service are key.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Full-time position with a hybrid working approach, allowing flexibility to work both in the office and at home. Employees are expected to come into the office 2-3 days each week, for at least 8 days per month.
We’re here to build a network the UK can count on – one that connects people, places and potential. We believe that everyone should feel they belong. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
Join us and you’ll be at the heart of change, building responsibly, investing sustainably and creating opportunities that last. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
This role exists to migrate existing Three customers to Vodafone, ensuring seamless transitions and delivering exceptional customer experiences. It focuses on upselling and cross‑selling to SOHO customers (up to 9 employees), driving revenue growth and margin improvement while supporting VodafoneThree’s commitment to innovation and customer‑first values.
What you’ll do:
- Retain end‑of‑contract customers by recommending appropriate products and services across our brands and ensuring a smooth and positive experience.
- Deliver outstanding customer service across voice, chat, and WhatsApp channels.
- Maintain expert knowledge of VodafoneThree products and services.
- Use CRM tools (Amdocs, Salesforce, HALO) to manage interactions and track performance.
- Consistently meet and exceed sales targets and KPIs.
Who you are:
- Proven sales experience in a customer‑facing role.
- Knowledge of telecommunications products and services (SIMO, Handsets, Business Broadband).
- Customer service experience with problem‑solving focus.
- Experience working towards KPIs.
- Familiarity with CRM systems.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role.
What we offer:
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more.
VodafoneThree - Business Sales Executive SOHO employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VodafoneThree - Business Sales Executive SOHO
✨Tip Number 1
Get to know VodafoneThree inside out! Familiarise yourself with their products and services, especially those related to SOHO customers. This knowledge will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common sales scenarios. Think about how you'd handle customer objections or upsell products. Role-playing with a friend can help you feel more confident and ready to impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the VodafoneThree team and ready to contribute to building a connected future.
We think you need these skills to ace VodafoneThree - Business Sales Executive SOHO
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Business Sales Executive role. Highlight any sales experience and customer service skills, as these are key for us at VodafoneThree.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this role and how you can contribute to our mission. Be genuine and let your personality shine through – we want to know the real you!
Showcase Your Knowledge: Demonstrate your understanding of VodafoneThree’s products and services in your application. Mention any relevant telecommunications knowledge you have, as it’ll show us you’re serious about the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our recruitment team.
How to prepare for a job interview at Three UK
✨Know Your Stuff
Make sure you have a solid understanding of VodafoneThree's products and services. Brush up on telecommunications basics, especially around SIMO, handsets, and business broadband. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experience and how you've met or exceeded KPIs in the past. Use specific examples to illustrate your success in upselling and cross-selling, as this is crucial for the Business Sales Executive role.
✨Customer Service Focus
Be ready to demonstrate your customer service skills. Think of scenarios where you've solved problems for customers and how you ensured a positive experience. Highlighting your ability to deliver outstanding service across various channels will set you apart.
✨Familiarise with CRM Tools
Since you'll be using CRM tools like Amdocs and Salesforce, it’s beneficial to have a basic understanding of these systems. If you’ve used similar tools before, mention that experience. It shows you're tech-savvy and ready to hit the ground running.