Three Mobile Retention & Forecasting Commercial Manager

Full-time V3 Requisition Grade: 11

Location: Newbury or London + Hybrid

Working hours: Full time 37.5 hours per week – Mon to Fri

Salary: Excellent basic salary plus bonus and benefits

Hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country.

What you’ll do

• Take end-to-end ownership of retention and upgrade strategy for our Pay Monthly (PAYM) customers, focusing on forecasting and planning across the trading function.
• Protect and grow Three’s mobile contract base by bringing clarity, consistency and commercial focus to how we plan, prioritise and deliver across all customer journeys and segments.
• Use customer insight, market trends and data-led forecasting to balance short-term trading outcomes with long-term customer value.
• Help reduce churn, improve tenure and drive sustainable value growth through proactive and reactive retention activity.
• Work closely with teams across Acquisition, Credit & Risk, Analytics, Commercial Operations and Product, building alignment and influencing direction.
• Engage senior stakeholders, contributing to governance forums and ensuring decisions are supported by clear insight, robust forecasting and strong commercial thinking.

Who you are

• Strong experience in retention, upgrade and churn management with a track record of delivering large-scale commercial outcomes.
• A deep understanding of the PAYM customer lifecycle, including pricing levers, tenure drivers and customer value management.
• Experience using churn analytics, designing retention toolkits and executing campaigns across multiple channels.
• Well-developed commercial judgement, including P&L accountability and the ability to balance volume, value and margin.
• Leadership experience with the ability to influence senior stakeholders.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. We believe everyone should have the opportunity to interview for a role that matches their skills.