At a Glance
- Tasks: Enhance customer journeys and create exceptional experiences through meaningful interactions.
- Company: Join a dynamic team at a leading retail company in Swindon.
- Benefits: Earn £13.72 per hour plus bonuses, with up to 31 days off and personalised perks.
- Other info: Full training provided; no prior knowledge needed, just ambition to learn!
- Why this job: Make a real impact by delivering exceptional customer service and driving sales.
- Qualifications: Passion for customer service and ability to work well in a team.
The predicted salary is between 27000 - 29000 £ per year.
Employment type: Full-time
Location: Swindon
Salary: £13.72 per hour + on‑target bonus of 15%, paid monthly based on store performance
Working Hours: 30 hours across 5 days per week, including weekend rotation
Full training will be provided, so no prior product knowledge is required – ambition and drive to learn matter most.
Key Responsibilities:
- Enhance the customer journey through meaningful interactions, ensuring customers feel positive and valued.
- Create exceptional experiences by tailoring and promoting innovative products and services.
- Achieve personal and store KPIs by driving sales and meeting performance goals.
- Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring prompt resolution.
Candidate Profile:
- Strong passion for delivering exceptional customer service and understanding customer needs.
- Ability to work well within a team, contributing to a positive and high‑performing environment.
- Resourceful and proactive in resolving customer enquiries and challenges.
What We Offer:
- Competitive pay and bonuses.
- Up to 31 days off plus 2 bank holidays.
- Personalised benefits such as discounts, vouchers, pension plan and more.
- Learning & development tools.
We are committed to providing reasonable adjustments during the interview process. If you require adjustments, please contact the recruiter or email jobs@three.co.uk for guidance.
Retail Customer Advisor (Swindon) - 30 Hours employer: Three UK
At Three, we pride ourselves on being an excellent employer, offering a vibrant work culture in Swindon that fosters personal growth and development. With competitive pay, generous holiday allowances, and tailored benefits, we empower our Retail Customer Advisors to excel in delivering exceptional customer service while enjoying a supportive team environment. Join us to be part of a company that values ambition and drive, providing you with the tools to succeed and thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Swindon) - 30 Hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the brand and its values. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your passion for customer service and your ability to work well in a team.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and looking the part can boost your confidence as well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Retail Customer Advisor (Swindon) - 30 Hours
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service right from the start! In your application, share specific examples of how you've gone above and beyond to help customers in the past. This will show us that you truly care about enhancing the customer journey.
Tailor Your Application:Make sure to customise your application to highlight how your skills align with the role. Mention any relevant experiences that demonstrate your ability to drive sales and meet performance goals, as these are key aspects of the Retail Customer Advisor position.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your written application. A friendly and approachable tone can make a big difference and help us see how you'd fit into our team.
Apply Through Our Website:To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we receive all your details and can consider you for the Retail Customer Advisor role in Swindon!
How to prepare for a job interview at Three UK
✨Know Your Customer Service Basics
Before the interview, brush up on the fundamentals of exceptional customer service. Think about what makes a great customer experience and be ready to share your thoughts on how you can enhance the customer journey.
✨Show Your Passion for Learning
Since no prior product knowledge is required, focus on demonstrating your ambition and drive to learn. Prepare examples of times when you've quickly picked up new skills or knowledge in previous roles.
✨Be Ready to Discuss Teamwork
This role requires working well within a team, so come prepared with examples of how you've contributed to a positive team environment. Highlight any experiences where you helped achieve team goals or supported colleagues.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview to showcase your problem-solving skills. Practice responding to common customer enquiries and think about how you would provide personalised solutions.
