At a Glance
- Tasks: Engage customers, drive sales, and provide tailored solutions in a dynamic retail environment.
- Company: Join VodafoneThree, a leader in connecting communities and empowering progress.
- Benefits: Earn £13.72 per hour plus bonuses, enjoy up to 31 days off, and access discounts.
- Other info: Full training provided; no prior experience needed, just bring your ambition!
- Why this job: Be part of a team that transforms everyday moments with technology and exceptional service.
- Qualifications: Passion for customer service, teamwork, and problem-solving skills are essential.
The predicted salary is between 13.72 - 13.72 £ per hour.
Part‑time position. Location: Unit 9, Canal Walk, Swindon, United Kingdom, SN1 1LD
Salary: £13.72 per hour + an on‑target bonus of 15%, paid out monthly based on your store's performance
Working Hours: 12 hours across 2 to 3 days per week, including weekends on a rotation basis
About Us
We’re building a network the UK can count on – one that connects people, places and potential. We believe everyone deserves the same chance to stay connected. We help close the digital divide, empower communities and drive meaningful progress. We build a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You will join a team that genuinely cares about our customers and the future we’re creating.
Why VodafoneThree
Join us at the heart of change. We invest in sustainability and create lasting opportunities. Your work will directly power businesses, services and communities across the country. We are proud of the progress we have made and continue to grow.
Role Overview
As a Retail Customer Advisor at Three UK you will meet each customer’s unique needs, drive sales, and help us hit our standards and targets.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.
It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key Skills
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
What We Offer
We care about our people’s success, offering great pay, bonuses, up to 31 days off plus 2 bank holidays, discounts, vouchers, a pension plan and more. We support career growth through learning and development tools.
Need to Know
We believe everyone should have the opportunity to interview for a role that matches their skills. We have reasonable adjustments to support candidates during the interview process. If you require adjustments, contact the recruiter or email jobs@three.co.uk for guidance.
Notes
We use AI in parts of our business to boost innovation, improve efficiency, and create new opportunities. We ask candidates to rely on their knowledge and skills during interviews. Above all, we’re looking for authenticity.
Retail Customer Advisor (Swindon) - 12 Hours employer: Three UK
At VodafoneThree, we pride ourselves on being an exceptional employer that values diversity and fosters a supportive work culture. Located in Swindon, our part-time Retail Customer Advisor role offers competitive pay, performance bonuses, and generous leave entitlements, all while providing ample opportunities for personal and professional growth. Join us to be part of a team that is dedicated to empowering communities and making a meaningful impact through technology.
