At a Glance
- Tasks: Engage customers and enhance their journey with tailored solutions.
- Company: Join a dynamic retail team in Shrewsbury with a focus on customer service.
- Benefits: Earn £13.72 per hour, plus bonuses and up to 31 days off.
- Other info: Full training provided and opportunities for career growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: No prior experience needed; just a passion for helping others.
The predicted salary is between 27000 - 30000 € per year.
Location: 41-42 Pride Hill, Shrewsbury, United Kingdom, SY1 1DN
Salary: £13.72 per hour + on-target bonus of 15% paid monthly based on store performance
Hours: 30 hours across 5 days per week, including weekend rotation
Key Responsibilities
- Customer Engagement: Enhance customer journey through meaningful interactions.
- Service Excellence: Create exceptional experiences by tailoring and promoting innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators by driving sales and meeting goals.
- Solution Efficiency: Provide personalized solutions for customers with mobile or network-related enquiries, ensuring prompt resolution.
- Customer Focused: Strong passion for delivering exceptional customer service and understanding customer needs.
- Team Collaboration: Work well with team, contributing to positive high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required.
What We Offer
- Competitive package of pay and bonuses.
- Up to 31 days off plus 2 bank holidays.
- Personalised benefits for you and your family.
- Learning & development tools and career support.
Equal Opportunity Employer
We are committed to providing equal opportunities to all employees and applicants. We provide reasonable adjustments for candidates during the interview process. Contact recruiter for guidance.
Retail Customer Advisor (Shrewsbury) - 30 hours employer: Three UK
As a Retail Customer Advisor in Shrewsbury, you will join a dynamic team dedicated to delivering exceptional customer service and creating meaningful interactions. Our company offers a competitive salary with performance-based bonuses, generous leave entitlements, and personalised benefits for you and your family, all within a supportive work culture that prioritises employee growth and development. With comprehensive training provided, this role is perfect for those looking to thrive in a collaborative environment while making a real impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Shrewsbury) - 30 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the brand and its values. This will help you connect your experiences with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Show off your customer service skills! Think of specific examples where you've gone above and beyond for a customer. This is your chance to demonstrate that you’re all about enhancing the customer journey.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows your interest in the role and helps you figure out if the company is the right fit for you.
We think you need these skills to ace Retail Customer Advisor (Shrewsbury) - 30 hours
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that spark!
Tailor Your Application:Make sure to customise your application to highlight how your skills match the key responsibilities listed in the job description. We’re looking for specific examples that show how you can enhance customer journeys and drive sales.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Three UK
✨Know the Company and Its Products
Before your interview, take some time to research the company and its products. Even though full training will be provided, showing that you’ve done your homework on their offerings can impress the interviewer and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Retail Customer Advisor, your ability to engage with customers is key. Prepare examples from your past experiences where you enhanced customer journeys or resolved issues effectively. This will highlight your passion for delivering exceptional service.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, think of instances where you collaborated successfully with others. Be ready to discuss how you contribute to a positive environment and help achieve team goals, as this will resonate well with the interviewers.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving skills. Practice articulating your thought process on how you would handle customer enquiries or challenges, showcasing your resourcefulness and proactive approach.
