At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer experiences and achieve sales targets.
- Company: Join Three UK, a company dedicated to building a connected future for everyone.
- Benefits: Enjoy a competitive salary, bonuses, free staff handset, and discounts across thousands of retailers.
- Other info: Flexible working hours and a supportive culture that prioritises your well-being.
- Why this job: Be part of a dynamic team that values diversity and empowers you to grow and innovate.
- Qualifications: Management experience and a passion for customer service are essential; training provided.
The predicted salary is between 28800 - 42000 £ per year.
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Retail Store Manager (Hull - St Stephens), Hull
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Client:
Three UK
Location:
Hull, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
0849ad9cd5a3
Job Views:
8
Posted:
19.08.2025
Expiry Date:
03.10.2025
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Job Description:
Job Description
As a Store Manager at Three UK, your role will be pivotal in guiding and inspiring your team to deliver the best customer experience whilst achieving and exceeding key performance indicators (KPIs) in a positive and high-performing work environment.
Key Responsibilities:
- Team Management: Manage, coach and develop your team equipping them with the skills and knowledge to build a cohesive and motivated team that is aligned with our brand values and objectives.
- Drive Commercial Excellence: Guide your team to achieve and surpass sales targets and KPIs through strategic planning and execution.
- Store Operations Management: Lead daily operational tasks to ensure seamless running of the store, maintaining high standards of efficiency and effectiveness.
- Elevate Performance: Utilise your commercial acumen to identify growth opportunities, implement innovative strategies, and consistently drive sales performance to new heights.
- Customer Engagement: Deliver outstanding customer service and create exceptional experiences to our customers, setting a high standard by leading through example, tailoring and promoting our innovative products and services.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are seeking a sales and customer service-focused individual looking to take on the management position within our store.
Key qualities include:
- Management Experience: Prior experience in a lead store management role or a desire to step up from a different leadership store position.
- Team Development: Experience coaching and developing others, motivated by fostering a high-performing and cohesive team environment.
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs, leading by example.
- Sales Achievement: Track record of guiding a team to work towards and exceed sales targets and key performance indicators (KPIs).
- Problem Solving: Resourceful and proactive in resolving general and escalated enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We\'ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Store Manager and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive:
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
Reasonable Adjustments
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process
We’re committed to supporting you throughout every stage of your journey with us. If you need any additional support in your online assessment or interview, please contact the recruiter directly or email [emailprotected]
Retail Store Manager (Hull - St Stephens) in Kingston upon Hull employer: Three UK
At Three UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. As a Retail Store Manager in Hull's St Stephen’s Shopping Centre, you will benefit from competitive pay, extensive training, and a supportive environment that fosters personal and professional growth. With a focus on empowering our employees and a commitment to community engagement, you'll be part of a team that genuinely cares about making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Manager (Hull - St Stephens) in Kingston upon Hull
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Three UK, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Three UK!
We think you need these skills to ace Retail Store Manager (Hull - St Stephens) in Kingston upon Hull
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Three UK, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Three UK and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Three UK that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Three UK
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
