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- Tasks: Lead and inspire your team to deliver exceptional customer experiences and achieve sales targets.
- Company: Join Three UK, a company dedicated to connecting communities and empowering individuals.
- Benefits: Enjoy a competitive salary, bonuses, free staff handset, and discounts across thousands of retailers.
- Why this job: Be part of a dynamic team that values diversity and fosters personal growth in a supportive environment.
- Qualifications: Management experience and a passion for customer service are essential; training provided for product knowledge.
- Other info: Work in a vibrant retail hub with opportunities for ongoing development and recognition.
The predicted salary is between 30000 - 42000 £ per year.
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Retail Store Manager (Hanley Potteries), Stoke-on-Trent
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Client:
Three UK
Location:
Stoke-on-Trent, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
be4810e5b78b
Job Views:
7
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Job Description
As a Store Manager at Three UK, your role will be pivotal in guiding and inspiring your team to deliver the best customer experience whilst achieving and exceeding key performance indicators (KPIs) in a positive and high-performing work environment.
Key Responsibilities:
- Team Management: Manage, coach and develop your team equipping them with the skills and knowledge to build a cohesive and motivated team that is aligned with our brand values and objectives.
- Drive Commercial Excellence: Guide your team to achieve and surpass sales targets and KPIs through strategic planning and execution.
- Store Operations Management: Lead daily operational tasks to ensure seamless running of the store, maintaining high standards of efficiency and effectiveness.
- Elevate Performance: Utilise your commercial acumen to identify growth opportunities, implement innovative strategies, and consistently drive sales performance to new heights.
- Customer Engagement: Deliver outstanding customer service and create exceptional experiences to our customers, setting a high standard by leading through example, tailoring and promoting our innovative products and services.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are seeking a sales and customer service-focused individual looking to take on the management position within our store.
Key qualities include:
- Management Experience: Prior experience in a lead store management role or a desire to step up from a different leadership store position.
- Team Development: Experience coaching and developing others, motivated by fostering a high-performing and cohesive team environment.
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs, leading by example.
- Sales Achievement: Track record of guiding a team to work towards and exceed sales targets and key performance indicators (KPIs).
- Problem Solving: Resourceful and proactive in resolving general and escalated enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We\’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Store Manager and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive:
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
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Retail Store Manager (Hanley Potteries) employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager (Hanley Potteries)
✨Tip Number 1
Familiarise yourself with Three UK's values and mission. Understanding their commitment to customer service and community engagement will help you align your approach during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your ability to lead a team and drive sales. Highlight instances where you've successfully coached team members or exceeded KPIs, as this will directly relate to the responsibilities of the Store Manager role.
✨Tip Number 3
Research the local market in Stoke-On-Trent, especially around the Potteries Shopping Centre. Being knowledgeable about the competition and customer demographics will allow you to discuss tailored strategies for driving sales and enhancing customer experiences during your interview.
✨Tip Number 4
Demonstrate your passion for technology and telecommunications. As a Retail Store Manager, you'll need to engage customers with innovative products and services, so showing enthusiasm for the industry can set you apart from other candidates.
We think you need these skills to ace Retail Store Manager (Hanley Potteries)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Retail Store Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your management experience and any previous roles in retail or customer service. Use specific examples to demonstrate how you've successfully led teams, achieved sales targets, and provided exceptional customer service.
Showcase Your Leadership Skills: In your application, focus on your ability to coach and develop a team. Mention any relevant training or mentoring experiences that showcase your leadership style and commitment to fostering a positive work environment.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also conveys your passion for the role and the company. Explain why you want to work at Three UK and how you can contribute to their mission of connecting people and communities.
How to prepare for a job interview at Three UK
✨Show Your Leadership Skills
As a Retail Store Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and development.
✨Understand the Company Culture
Three UK values inclusivity and community. Familiarise yourself with their mission and values, and be ready to discuss how you can contribute to creating a positive work environment that aligns with these principles.
✨Prepare for Customer Engagement Scenarios
Customer service is key in this role. Think of specific instances where you've gone above and beyond for customers, and be prepared to share these stories during your interview to showcase your customer-focused approach.
✨Demonstrate Commercial Acumen
The role requires driving sales and achieving KPIs. Be ready to discuss your experience with sales strategies and how you've previously identified growth opportunities to boost performance in a retail setting.