At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading mobile network provider with a focus on customer service.
- Benefits: Earn £13.72 per hour plus bonuses, enjoy up to 31 days off, and access great discounts.
- Other info: Full training provided, with excellent opportunities for personal and professional growth.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive team.
- Qualifications: Passion for customer service and a willingness to learn; no prior experience needed.
The predicted salary is between 27000 - 29000 £ per year.
Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis.
Salary: £13.72 per hour + an on-target bonus of 15%, paid monthly based on store performance.
Location: 13 Coney Street, York, United Kingdom, YO1 9QL.
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards and hit sales targets together as a team.
Key Responsibilities- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a prompt resolution.
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: Ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
- Training: Full training provided; prior knowledge is not required – ambition and drive to learn are essential.
- Competitive pay and performance bonus.
- Up to 31 days off plus 2 bank holidays.
- Benefits such as discounts, vouchers, pension plan, and more.
- Learning and development tools to grow your skills and confidence.
Retail Customer Advisor (York) - 30 hours employer: Three UK
At Three UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of York. Our Retail Customer Advisors enjoy competitive pay, generous time off, and a supportive environment that fosters personal growth and development. With comprehensive training and a focus on teamwork, we empower our employees to excel in delivering outstanding customer service while enjoying unique benefits tailored to enhance their experience.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (York) - 30 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their products and services, and think about how you can contribute to their customer engagement goals. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your people skills! As a Retail Customer Advisor, you'll be engaging with customers all day. Role-play with a friend or family member to get comfortable with common customer scenarios. This will help you feel more confident when it comes to showcasing your customer service skills.
✨Tip Number 3
Be ready to share your experiences! Think of examples from your past where you've gone above and beyond for a customer or worked well in a team. These stories will help you stand out and demonstrate your problem-solving abilities during the interview.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start. Don't miss out on this opportunity!
We think you need these skills to ace Retail Customer Advisor (York) - 30 hours
Some tips for your application 🫡
Show Your Customer Passion:Make sure to highlight your love for customer service in your application. We want to see how you can create exceptional experiences for our customers, so share any relevant experiences that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and candidate profile mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Yourself:Let your personality shine through in your written application. We value authenticity, so don’t be afraid to show us who you are and what makes you a great fit for our team!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Three UK
✨Know the Company
Before your interview, take some time to research Three UK. Understand their products, services, and what sets them apart in the retail market. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Retail Customer Advisor, your ability to engage with customers is key. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues effectively. This will demonstrate your customer-focused mindset.
✨Practice Team Collaboration Scenarios
Since teamwork is essential for this role, think of instances where you successfully worked as part of a team. Be ready to discuss how you contributed to a positive environment and achieved common goals, as this will resonate well with the interviewers.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or performance expectations. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
