Retail Customer Advisor (Woolwich) - 37.5 hours

Retail Customer Advisor (Woolwich) – 37.5 hours

Three UK – Woolwich, England, United Kingdom

Position: Retail Customer Advisor

Hours: 37.5 hours per week across 5 days, including weekends on a rotation basis.

Salary: £13.85 per hour + on-target bonus of 25%, paid monthly based on store performance.

About Us

We’re building a network the UK can count on – one that connects people, places and potential. We help close the digital divide, empower communities and drive meaningful progress. Everyone is welcome and everyone has a voice.

Job Description

As a Retail Customer Advisor at Three UK, you will understand and meet each customer\’s unique needs as they enter your store. Your dedication to customer service and knowledge of our products and services will help us achieve unparalleled standards while hitting sales targets together as a team.

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
• Service Excellence: Create exceptional experiences by tailoring and promoting innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring prompt resolution.

Qualifications

• Customer Focused: Passion for delivering exceptional service and understanding customer needs.
• Team Collaboration: Ability to work well within a team and contribute to a positive environment.
• Problem Solving: Resourceful and proactive in resolving customer inquiries and challenges.

Full training will be provided; no prior knowledge of our products is required. Ambition and a drive to learn matter most.

Benefits

• A free staff handset + unlimited sim card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)

Additional Perks

• A Tastecard membership
• Money to spend with Uber
• Discounts across thousands of retailers, activities, gyms and health clubs via the Perks at Work scheme
• Opportunity to win ‘Three Celebrates’ monthly and annual awards

Career Development

We support you with ongoing development opportunities to build your skills and confidence, so you can own your journey as a Customer Advisor and beyond.

Accessibility & Diversity

We are committed to inclusivity and provide reasonable adjustments during the interview process. If you require adjustments – such as extended time, breaks between assessments, a sign language interpreter or assistive technology – please contact your recruiter directly or email jobs@three.co.uk for guidance.