At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a forward-thinking company focused on customer experience.
- Benefits: Earn £15.10 per hour plus bonuses, with up to 31 days off and personal benefits.
- Other info: Full training provided, with ongoing development opportunities for career growth.
- Why this job: Be part of a team that transforms everyday moments with innovative technology.
- Qualifications: Passion for customer service and teamwork; no prior product knowledge needed.
The predicted salary is between 30000 - 40000 £ per year.
Full-time Location: Wood Green
Salary: £15.10 per hour + an on-target bonus of 15%, paid out monthly based on store performance
Working Hours: 37.5 hours across 5 days per week, including weekends on a rotation basis
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
It all starts with you. We are looking for individuals who want to “wow” our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Skills Required
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
What we offer
- Great pay, bonuses, up to 31 days off plus 2 bank holidays.
- Personalised benefits for you and your family, like discounts, vouchers, a pension plan and more.
- Amazing learning & development tools to help with your career.
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are – your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
Retail Customer Advisor (Wood Green) - 37.5 hours employer: Three UK
At Three UK, we pride ourselves on being an exceptional employer that values our people and their development. As a Retail Customer Advisor in Wood Green, you will enjoy a supportive work culture that prioritises customer engagement and teamwork, alongside competitive pay, bonuses, and up to 31 days off. With comprehensive training and ongoing learning opportunities, we empower you to grow your career while fostering an inclusive environment where every employee can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Wood Green) - 37.5 hours
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching Three UK. Understand their products, services, and values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and problem-solving abilities, as these are key for the Retail Customer Advisor role.
✨Tip Number 3
Show your personality! During the interview, let your authentic self shine through. Share personal stories that highlight your passion for customer service and teamwork. Remember, they want to see the real you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Three UK. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Customer Advisor (Wood Green) - 37.5 hours
Some tips for your application 🫡
Show Your Customer Passion:When you're writing your application, make sure to highlight your passion for customer service. We want to see how you can create exceptional experiences and leave customers feeling valued. Share any relevant experiences that showcase your dedication!
Tailor Your Application:Don’t just send a generic application! Tailor it to the Retail Customer Advisor role by mentioning specific skills and experiences that align with our key responsibilities. This shows us you’ve done your homework and are genuinely interested in the position.
Be Authentic:We love authenticity! Let your personality shine through in your application. Share your unique experiences and achievements, and don’t be afraid to show us who you really are. We’re excited to get to know the real you!
Apply Through Our Website:Make sure to apply through our website for the best chance of success! It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Three UK
✨Know Your Stuff
Familiarise yourself with Three UK's products and services. Even though full training will be provided, showing that you've done your homework on the latest tech trends and how they can benefit customers will impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in the past. Think about specific situations where you enhanced a customer's experience or solved a problem efficiently. This will demonstrate your passion for customer service.
✨Team Player Vibes
Since teamwork is key in this role, be ready to discuss how you collaborate with others. Share stories that highlight your ability to work well within a team and contribute positively to a high-performing environment.
✨Be Authentic
During the interview, let your personality shine through. The interviewers want to see the real you, so don’t be afraid to share your unique experiences and what makes you passionate about working at Three UK.
