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For Companies At a Glance
- Tasks: Engage customers and enhance their experience with tailored solutions.
- Company: Join a dynamic retail team in a vibrant shopping centre.
- Benefits: Earn £13.72 per hour, bonuses, and enjoy up to 31 days off.
- Other info: Full training provided with opportunities for personal growth.
- Why this job: Make a real impact by delivering exceptional customer service.
- Qualifications: No prior experience needed; just bring your ambition and passion.
The predicted salary is between 30000 - 40000 £ per year.
Location: 7 (unit 11) Ankerside Shopping Centre, George Street, Tamworth, United Kingdom, B79 7LQ
Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on store performance.
Working Hours: 16 hours across 3 days per week, including weekends on a rotation basis.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.
- Customer Focused: Passion for delivering exceptional customer service and understand and meet customer needs.
- Team Collaboration: Work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required. Ambition and the drive to learn matter most.
What We Offer
- Great pay, bonuses, up to 31 days off plus 2 bank holidays.
- Personalise benefits such as discounts, vouchers, a pension plan and more.
- Opportunities for learning & development.
Retail Customer Advisor (Tamworth) - 16 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Tamworth) - 16 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the brand and its values. This will help you connect with the team and show that you're genuinely interested in being a part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your passion for delivering exceptional service, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Retail Customer Advisor (Tamworth) - 16 hours
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love delivering exceptional customer service. Share any experiences where you've made a positive impact on someone's day – it really helps us see your passion!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the key responsibilities listed in the job description. We want to see how you can enhance the customer journey and drive sales!
Be Yourself: We value authenticity! Don’t be afraid to let your personality shine through in your application. Share your unique approach to problem-solving and teamwork – it’s what makes you stand out!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place quickly. We can’t wait to hear from you!
How to prepare for a job interview at Three UK
✨Know the Company and Role
Before your interview, take some time to research the company and understand the role of a Retail Customer Advisor. Familiarise yourself with their products and services, and think about how you can enhance the customer journey. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Since this role is all about customer engagement, be ready to share examples from your past experiences where you provided exceptional service. Think of specific situations where you went above and beyond for a customer, as this will demonstrate your passion for delivering great service.
✨Prepare for Common Interview Questions
Anticipate questions related to problem-solving and teamwork, as these are key aspects of the job. Practice your responses to questions like 'How would you handle a difficult customer?' or 'Can you give an example of how you worked well in a team?' This preparation will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.