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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a vibrant retail environment.
- Company: Join the dynamic team at Vodafone Three, a leader in telecommunications.
- Benefits: Enjoy competitive pay, 31 days off, and perks like discounts and a free phone.
- Why this job: Make a real impact by transforming customer experiences with innovative tech.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
- Other info: Inclusive culture with great career growth and personal development opportunities.
Overview
Retail Customer Advisor (Stockport) – 20 hours. Location: Stockport, England, United Kingdom.
Company Description
We’re VodafoneThree. Location: 82 Merseyway, Stockport, United Kingdom, SK1 1PL.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to \\\’wow\\\’ our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays and paid ‘personal’ days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Other
- Industries: Telecommunications
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Retail Customer Advisor (Stockport) - 20 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Stockport) - 20 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their products and services, and think about how you can contribute to their customer service goals. This will show that you're genuinely interested and ready to engage with customers.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident in handling enquiries and showcasing your problem-solving skills during the interview.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Three UK values authenticity, so don’t be afraid to share your unique experiences and how they’ve shaped your approach to customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and resources to help you prepare for your journey with us at Three UK.
We think you need these skills to ace Retail Customer Advisor (Stockport) - 20 hours
Some tips for your application 🫡
Show Your Customer Passion: When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone’s day better. We want to see that spark!
Tailor Your CV: Make sure your CV highlights skills that match the Retail Customer Advisor role. Focus on customer service, teamwork, and problem-solving abilities. We want to see how you can contribute to our team!
Be Authentic: Don’t be afraid to show your personality in your application. We value authenticity and want to get to know the real you. Share your unique experiences and what makes you a great fit for our team.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you started on this exciting journey with Three UK!
How to prepare for a job interview at Three UK
✨Know Your Stuff
Before the interview, take some time to familiarise yourself with Three UK's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage meaningfully with customers during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlighting your dedication to service excellence will resonate well with the interviewers, as they’re looking for someone who can wow their customers.
✨Team Player Vibes
Since teamwork is key in this role, think of instances where you’ve successfully collaborated with others. Be ready to discuss how you contribute to a positive team environment, as this will show that you’re a great fit for their culture.
✨Be Yourself
Authenticity is crucial! During the interview, let your personality shine through. Share your unique experiences and how they’ve shaped you. The interviewers want to get to know the real you, so don’t hold back!
