At a Glance
- Tasks: Engage customers and create exceptional experiences with innovative products.
- Company: Join a dynamic retail team in Shrewsbury with a focus on customer service.
- Benefits: Earn £13.72 per hour plus bonuses, with up to 31 days off.
- Other info: Full training provided and personalised benefits for you and your family.
- Why this job: Make a real impact by enhancing customer journeys and driving sales.
- Qualifications: Passion for customer service and teamwork; no prior product knowledge needed.
The predicted salary is between 30000 - 40000 £ per year.
Location: 41-42 Pride Hill, Shrewsbury, United Kingdom, SY1 1DN
Salary: £13.72 per hour + on-target bonus of 15% paid monthly based on store performance
Hours: 30 hours across 5 days per week, including weekend rotation
Key Responsibilities
- Customer Engagement: Enhance customer journey through meaningful interactions.
- Service Excellence: Create exceptional experiences by tailoring and promoting innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators by driving sales and meeting goals.
- Solution Efficiency: Provide personalized solutions for customers with mobile or network-related enquiries, ensuring prompt resolution.
- Customer Focused: Strong passion for delivering exceptional customer service and understanding customer needs.
- Team Collaboration: Work well with team, contributing to positive high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required.
What We Offer
- Competitive package of pay and bonuses.
- Up to 31 days off plus 2 bank holidays.
- Personalised benefits for you and your family.
- Learning opportunities.
Retail Customer Advisor (Shrewsbury) - 30 hours employer: Three UK
As a Retail Customer Advisor in Shrewsbury, you will join a dynamic team that prioritises exceptional customer service and personal growth. With a competitive salary, generous holiday allowance, and tailored benefits for you and your family, our supportive work culture fosters collaboration and encourages you to excel in your role. We are committed to your development, providing comprehensive training and opportunities to enhance your skills while making a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Shrewsbury) - 30 hours
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that interview, let them see your passion for delivering exceptional customer service.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when discussing your problem-solving skills.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've collaborated with others in the past. Highlighting your ability to contribute to a positive environment will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Retail Customer Advisor (Shrewsbury) - 30 hours
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that customer focus shining through!
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. If you've got experience in retail or sales, shout about it! We’re looking for those who can drive sales and meet goals.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. A bit of humour or a personal touch can go a long way in making your application stand out.
Apply Through Our Website:To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can start the process of getting you on board with our team!
How to prepare for a job interview at Three UK
✨Know the Company
Before your interview, take some time to research the company. Understand their values, products, and customer service approach. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being a part of their team.
✨Showcase Your Customer Service Skills
As a Retail Customer Advisor, your ability to engage with customers is key. Prepare examples from your past experiences where you’ve gone above and beyond to enhance a customer’s journey. Highlight how you tailored solutions to meet their needs and resolved any issues effectively.
✨Demonstrate Team Spirit
Collaboration is crucial in a retail environment. Be ready to discuss how you’ve worked well in teams before. Share specific instances where you contributed to a positive atmosphere or helped achieve team goals, as this will resonate well with the interviewers.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the role and the company. For example, you could ask about the training process or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
