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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a vibrant retail environment.
- Company: Join Three UK, a people-focused company that values innovation and collaboration.
- Benefits: Enjoy up to 31 days off, competitive pay, and discounts on various services.
- Why this job: Make a real impact by enhancing customer experiences with cutting-edge products.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
- Other info: Inclusive culture with ongoing development opportunities for personal growth.
The predicted salary is between 10 - 13 £ per hour.
As a Retail Customer Advisor at Three UK you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries ensuring a resolution is given promptly.
Qualifications
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required — ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We will support you with ongoing development opportunities to build your skills and confidence so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three we offer a range of benefits:
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms and health clubs with our Perks at Work scheme
- Opportunity to win Three Celebrates monthly and annual awards
What we offer
We care about our people’s success by offering great pay, bonuses up to 31 days off plus 2 bank holidays and paid personal days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to know
We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks. We identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey—for example extended time or breaks in between online assessments, a sign language interpreter or assistive technology—please contact your recruiter directly or email for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity and abilities. Above all we’re looking for authenticity and can’t wait to get to know the real you.
Retail Customer Advisor (Putney) 24 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Putney) 24 hours
✨Tip Number 1
Get to know the company! Before your interview, dive into Three UK's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will boost your confidence and help you think on your feet when it comes to providing those personalised solutions.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've collaborated with others in the past. Highlighting your ability to contribute to a positive environment will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and updates directly from us at StudySmarter.
We think you need these skills to ace Retail Customer Advisor (Putney) 24 hours
Some tips for your application 🫡
Show Your Customer Passion: When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love hearing about those moments that made a difference!
Tailor Your Application: Make sure to customise your CV and cover letter for the Retail Customer Advisor role. Highlight relevant skills and experiences that align with our job description. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Authentic: We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Share your unique experiences and what makes you a great fit for our team at Three. Authenticity is key!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Three UK
✨Know Your Products
Even though full training will be provided, it’s a good idea to familiarise yourself with Three UK's products and services beforehand. This way, you can confidently discuss how they meet customer needs during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlighting your passion for exceptional service will resonate well with the interviewers.
✨Demonstrate Team Spirit
Since teamwork is key in this role, think of instances where you’ve successfully collaborated with others. Be ready to share how you contribute to a positive team environment.
✨Be Ready to Problem Solve
Anticipate questions that assess your problem-solving skills. Prepare to discuss how you would handle common customer enquiries or challenges, showcasing your resourcefulness and proactive approach.
