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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading mobile network provider focused on customer satisfaction.
- Benefits: Enjoy a free handset, unlimited SIM, generous holiday allowance, and career development support.
- Why this job: Be part of a vibrant team that values your input and fosters personal growth.
- Qualifications: No experience needed; just bring your passion for customer service and teamwork.
- Other info: Full training provided, ensuring you feel confident and ready to shine!
Overview
Retail Customer Advisor (Preston) – 20 hours
Three UK, Preston, England, United Kingdom
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customereds as they enter your store. Your dedication to customer service and knowledge of our products and services will help achieve high standards across Three while contributing to team sales targets.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.
Qualifications
- Customer Focused: Strong passion for delivering exceptional customer service and the ability to meet customer needs.
- Team Collaboration: Ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided, so no prior knowledge of our products is required—ambition and the drive to learn matter most.
Benefits
- A free staff handset + unlimited SIM card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
What We Offer
- Competitive pay and bonuses linked to store performance
- Support for health, wellbeing and career development
We are committed to inclusion and provide adjustments to help you perform your best during the interview process. If you require any reasonable adjustments, contact your recruiter or email jobs@three.co.uk for guidance.
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Retail Customer Advisor (Preston) - 20 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Preston) - 20 hours
✨Tip Number 1
Familiarise yourself with Three UK's products and services. Even though full training will be provided, having a basic understanding of what you’ll be selling can help you engage more confidently with customers during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think about times when you went above and beyond for a customer or resolved a challenging situation effectively.
✨Tip Number 3
Demonstrate your teamwork abilities by discussing how you've collaborated with others in previous roles. Highlighting your ability to contribute positively to a team environment will resonate well with the hiring managers.
✨Tip Number 4
Prepare to discuss how you handle performance targets and KPIs. Be ready to share specific strategies you’ve used to meet or exceed goals in past positions, as this aligns closely with the role's responsibilities.
We think you need these skills to ace Retail Customer Advisor (Preston) - 20 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and teamwork. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet performance goals.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for working at Three UK. Provide specific examples of how you've successfully engaged with customers or contributed to team success in previous roles.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Three UK
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples from your past experiences where you went above and beyond to meet customer needs, as this aligns perfectly with the role's focus.
✨Demonstrate Team Spirit
Highlight your ability to work well within a team. Prepare to discuss how you've contributed to a positive team environment in previous roles, as collaboration is key to achieving store performance goals.
✨Prepare for Problem-Solving Scenarios
Think of specific instances where you successfully resolved customer issues. Be ready to explain your thought process and the steps you took to find solutions, showcasing your resourcefulness and proactive approach.
✨Familiarise Yourself with Three UK's Products
While no prior knowledge is required, it’s beneficial to have a basic understanding of Three UK's products and services. This will help you engage more confidently during the interview and demonstrate your eagerness to learn.
