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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading telecommunications company with a focus on innovation.
- Benefits: Enjoy a competitive salary, free phone, generous holiday allowance, and ongoing training.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: No experience needed; just bring your passion for customer service and teamwork.
- Other info: Flexible hours, supportive culture, and opportunities for career growth await you.
Overview
Retail Customer Advisor (Portsmouth) – 24 hours | Portsmouth, England, United Kingdom
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on store performance
Working Hours: 20 hours across 3-4 days per week, including weekends on a rotation basis
Company: Three UK
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\\\’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve high standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.
Qualifications
Full training will be provided; no prior knowledge of our products is required. Ambition and the drive to learn matter most.
- Customer Focused: Strong passion for delivering exceptional customer service and meeting customer needs.
- Team Collaboration: Ability to work well within a team and contribute to a positive, high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
We offer ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Benefits
- A free staff handset + unlimited SIM card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
Additional Information
We provide a competitive package of pay and benefits that support your health and well-being. We offer a range of benefits to suit you and your family, including discounts and learning & development tools.
We are committed to diversity & inclusion. If you require reasonable adjustments during the interview process, please contact your recruiter or email jobs@three.co.uk for guidance.
We use AI in parts of our business to boost innovation and efficiency. We value your authentic experiences and achievements during the interview process.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Other
Industries
- Telecommunications
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Retail Customer Advisor (Portsmouth) - 20 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Portsmouth) - 20 hours
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching Three UK. Understand their products, values, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and problem-solving abilities. Remember, they want to see how you handle real-life scenarios!
✨Tip Number 3
Dress the part! Even though it’s retail, looking smart and professional can make a great first impression. Choose an outfit that reflects the brand's vibe while still being comfortable enough for you to feel confident during the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Retail Customer Advisor (Portsmouth) - 20 hours
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let us see your enthusiasm for customer service shine through! Share any experiences where you've gone the extra mile to help someone out, as this is key for a Retail Customer Advisor role.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your teamwork skills and problem-solving abilities, as these are super important for us at Three UK. We want to know how you can contribute to our positive environment!
Be Authentic: We love genuine applications! Don’t be afraid to show your personality and share your unique experiences. This helps us get a feel for who you are beyond just your qualifications.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of it. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Three UK
✨Know the Company
Before your interview, take some time to research Three UK. Understand their products, services, and company culture. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Retail Customer Advisor, customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to create positive interactions and solve problems efficiently.
✨Demonstrate Team Spirit
Three UK values teamwork, so be ready to discuss how you’ve collaborated with others in previous roles. Share specific instances where you contributed to a team goal or helped a colleague, showcasing your collaborative mindset.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
