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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a vibrant retail environment.
- Company: Join VodafoneThree, a leader in building the UK's best network and empowering communities.
- Benefits: Enjoy a competitive salary, free staff handset, unlimited sim, and generous holiday allowance.
- Why this job: Be part of a team that values diversity, innovation, and making a real impact.
- Qualifications: No prior experience needed; just bring your passion for customer service and teamwork.
- Other info: We support your growth with ongoing training and development opportunities.
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance.
Hours: 20 hours across 4-5 days per week, including weekends on a rotation basis.
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
The Perth Three Store is a modern and inviting retail space, offering the latest smartphones, accessories, and mobile services, with friendly and knowledgeable staff providing expert assistance, located in the heart of Perth’s city centre. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities:
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key qualities include:
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!
We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.
We’re excited to receive your application to join Team Three!
Retail Customer Advisor (Perth) - 20 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Perth) - 20 hours
✨Tip Number 1
Familiarise yourself with VodafoneThree's products and services. Understanding the latest smartphones and mobile plans will help you engage customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your dedication to service excellence, which is crucial for this position.
✨Tip Number 3
Research the company culture at VodafoneThree. Understanding their commitment to diversity and inclusion can help you align your values with theirs, making you a more attractive candidate.
✨Tip Number 4
Practice your problem-solving skills by thinking of common customer issues in retail and how you would resolve them. Being able to demonstrate your resourcefulness will set you apart from other candidates.
We think you need these skills to ace Retail Customer Advisor (Perth) - 20 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of VodafoneThree's mission. Use specific examples from your past experiences to demonstrate how you can contribute to the team and enhance customer engagement.
Highlight Relevant Skills: In your CV, emphasise skills that are particularly relevant to the role, such as teamwork, problem-solving, and customer focus. Use bullet points to make it easy for the hiring manager to see your qualifications at a glance.
Proofread Your Application: Before submitting your application, take the time to proofread your documents for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Three UK
✨Show Your Customer Service Passion
As a Retail Customer Advisor, your ability to connect with customers is key. Be prepared to share examples of how you've gone above and beyond in previous roles to provide exceptional service. This will demonstrate your commitment to customer satisfaction.
✨Know the Products Inside Out
While full training will be provided, having a basic understanding of the latest smartphones and mobile services can set you apart. Research VodafoneThree's offerings and be ready to discuss how these products can enhance customer experiences.
✨Emphasise Teamwork Skills
This role requires collaboration with your colleagues to achieve sales targets. Be ready to discuss your experience working in teams, highlighting how you contribute to a positive environment and support your peers in reaching common goals.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific instances where you've successfully resolved customer issues or challenges, showcasing your resourcefulness and proactive approach.
