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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading telecommunications company with a people-first culture.
- Benefits: Enjoy competitive pay, 31 days off, and perks like discounts and a free phone.
- Why this job: Make a real impact by enhancing customer experiences and driving sales.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
- Other info: Ongoing training and development opportunities to help you grow your career.
Overview
Retail Customer Advisor (North Northampton, Weston Favell) – 24 hours
Three UK Northampton, England, United Kingdom
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We\\\’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information
- We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
- At Three, we offer a range of benefits:
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
- As a bonus, within retail, you will also receive:
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays and paid ‘personal’ days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, a recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. We’re looking for authenticity.
#VodafoneThree
Details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Other
- Industries: Telecommunications
Referrals increase your chances of interviewing at Three UK by 2x
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Retail Customer Advisor (Northampton, Weston Favell) - 24 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Northampton, Weston Favell) - 24 hours
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching Three UK. Understand their products, values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and problem-solving abilities. We want to see your personality shine through!
✨Tip Number 3
Show off your teamwork skills! Think of examples where you've worked well in a team or helped a colleague out. At Three, collaboration is key, so highlighting your ability to work with others will definitely score you points.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the company culture. It shows you're engaged and keen to learn more. Plus, it helps you figure out if Three is the right fit for you!
We think you need these skills to ace Retail Customer Advisor (Northampton, Weston Favell) - 24 hours
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let your enthusiasm for customer service shine through! Share any experiences where you’ve gone the extra mile for a customer, as this will resonate with us at Three UK.
Tailor Your CV to the Role: Make sure your CV highlights skills and experiences that align with the Retail Customer Advisor role. We want to see how you can enhance customer journeys and contribute to our team goals!
Be Authentic: We love genuine personalities! Don’t be afraid to let your true self come through in your application. Share your unique experiences and what makes you a great fit for our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our awesome team!
How to prepare for a job interview at Three UK
✨Know Your Stuff
Familiarise yourself with Three UK's products and services. Even though full training will be provided, showing that you've done your homework on the latest mobile tech and network solutions can really impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in the past. Think about specific situations where you resolved issues or created positive experiences, as this role is all about enhancing customer journeys.
✨Team Player Vibes
Since teamwork is key at Three UK, be ready to discuss how you collaborate with others. Share stories that highlight your ability to work well in a team and contribute to a positive environment—this will show you're a great fit for their culture.
✨Be Yourself
Authenticity is crucial! During the interview, let your personality shine through. Don't just focus on what you think they want to hear; share your unique experiences and how they shape your approach to customer service.
