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For Companies At a Glance
- Tasks: Engage customers and create exceptional experiences while driving sales.
- Company: Join a dynamic team at a leading retail company in Newmarket.
- Benefits: Earn £12.60 per hour, plus bonuses, with 31 days holiday and a free phone.
- Why this job: Make a real impact on customer experiences and grow your skills.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
- Other info: Full training provided and ongoing development opportunities available.
Overview
Retail Customer Advisor (Newmarket) – 30 hours
Location: Unit 72 The Guineas Shopping Centre, Newmarket, United Kingdom, CB8 8EQ
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store\’s performance
Working Hours: Full time 30 hours across 5 days per week, including weekends on a rotation basis
Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.
Qualifications
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: Ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided, so no prior knowledge of our products is required. Ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We will support you with ongoing development opportunities to build your skills and confidence.
What We Offer
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. If you require any reasonable adjustments or have an accessibility request, please contact your recruiter or email jobs@three.co.uk for guidance.
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Retail Customer Advisor (Newmarket) - 30 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Newmarket) - 30 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the brand and its values. This will help you connect your experiences to what they’re looking for in a Retail Customer Advisor.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can showcase your customer service skills and problem-solving abilities.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and you want to show that you’re serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Retail Customer Advisor (Newmarket) - 30 hours
Some tips for your application 🫡
Show Your Customer Passion: When you're writing your application, make sure to highlight your love for customer service. We want to see how you can enhance the customer journey and create those exceptional experiences that leave customers feeling valued.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Retail Customer Advisor role. We appreciate when candidates show they’ve done their homework.
Highlight Teamwork Skills: Since we value collaboration, be sure to mention any experiences where you've worked well in a team. Share examples of how you contributed to a positive environment and helped achieve team goals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Three UK
✨Know the Company
Before your interview, take some time to research the company. Understand their values, products, and what makes them unique in the retail space. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Showcase Your Customer Service Skills
As a Retail Customer Advisor, your ability to engage with customers is key. Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight how you tailored solutions to meet their needs, as this aligns perfectly with the role's focus on service excellence.
✨Demonstrate Team Spirit
This role requires collaboration, so be ready to discuss how you work within a team. Share specific instances where you contributed to a positive team environment or helped achieve a common goal. This will show that you can thrive in a team-oriented setting.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've successfully resolved customer issues or improved a process. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
