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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join VodafoneThree, a leader in connectivity and innovation.
- Benefits: Earn £12.60 per hour plus bonuses, with up to 31 days off.
- Other info: Full training provided and opportunities for personal growth.
- Why this job: Be part of a team that transforms everyday moments through technology.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
The predicted salary is between 12 - 12 £ per hour.
Location: 13 Stodman Street, Newark, United Kingdom, NG24 1AT
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance
Working Hours: Part time 16 hours across 3 days per week, including weekends on a rotation basis
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. You’ll work on real challenges, with real impact, across every corner of the country.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
What we offer: Great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more.
Need to know: We believe everyone should have the opportunity to interview for a role that matches their skills. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please contact your recruiter directly or email for guidance.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
Retail Customer Advisor (Newark) - 16 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Newark) - 16 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on VodafoneThree. Understand their values, mission, and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and problem-solving abilities. Remember, they want to see your personality shine through!
✨Tip Number 3
Dress the part! Even though it’s a retail role, looking smart and professional can make a great first impression. Choose an outfit that reflects your personality but also shows you’re serious about the opportunity.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Advisor (Newark) - 16 hours
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the Retail Customer Advisor role. Highlight your customer service experience and any relevant skills that align with our values and the job description. It shows us you’re genuinely interested!
Show Your Passion: We love candidates who are passionate about delivering exceptional customer service. Share examples of how you've wowed customers in the past or how you plan to enhance their experience with us at VodafoneThree.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Three UK
✨Know Your Stuff
Before the interview, take some time to familiarise yourself with VodafoneThree's products and services. Understanding what they offer will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your passion for exceptional service will resonate well with the interviewers, as this role is all about enhancing the customer journey.
✨Be a Team Player
Since teamwork is key in this role, think of instances where you've successfully collaborated with others. Share these stories during your interview to demonstrate your ability to contribute positively to a high-performing environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.