Retail Customer Advisor (Milton Keynes) - 37.5 hours

Overview

Retail Customer Advisor (Milton Keynes) – 37.5 hours

Location: Three UK, Milton Keynes, United Kingdom

Job Details

Salary: £12.60 per hour + an on-target bonus of 25%, paid monthly based on store performance

Working Hours: Full time 37.5 hours across 5 days per week, including weekends on a rotation basis

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\’s unique needs as they enter your store. Your dedication to customer service and knowledge of our cutting-edge products and services will help us achieve high standards across Three while hitting sales targets together as a team.

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

Qualifications

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.

Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We\\\’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.

Benefits

• A free staff handset + unlimited SIM card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
• Tastecard membership
• Money to spend with Uber
• Access to discounts across thousands of retailers, activities, gyms, and health clubs with Perks at Work
• Opportunity to win ‘Three Celebrates’ monthly and annual awards

Additional Information

We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.

We offer a range of benefits and are committed to reasonable adjustments during the interview process. If you require adjustments, contact your recruiter or email jobs@three.co.uk.

We use AI in parts of our business to boost innovation and efficiency. During the interview, rely on your knowledge and skills to show your personality, creativity, and abilities.

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