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- Tasks: Engage customers, provide tailored solutions, and achieve sales targets in a vibrant retail environment.
- Company: Join VodafoneThree, a leader in connectivity, dedicated to empowering communities and closing the digital divide.
- Benefits: Enjoy a competitive salary, free staff handset, generous holiday allowance, and exclusive discounts.
- Why this job: Be part of a supportive team that values diversity and fosters personal growth while making a real impact.
- Qualifications: No prior experience needed; just bring your passion for customer service and a willingness to learn.
- Other info: Flexible hours across 5 days, including weekends, in the bustling Trafford Centre.
Company Description
Salary : £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store\’s performance
Hours : 37.5 hours across 5 days per week, including weekends on a rotation basis
Who We Are
We\’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future\’s being built – today.
We\’re creating more than the UK\’s best network. We\’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there\’s space for you here. We\’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You\’ll join a team that genuinely cares – about each other, about our customers, and about the future we\’re building. From day one, you\’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you\’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We\’re not just expanding connectivity; we\’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You\’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you\’ll be helping to build a future that works better for everyone.
We move at pace, because what we\’re building matters – and we\’re learning as we go. We\’re proud of the progress we\’ve made, but we\’re just getting started.
The Trafford Centre in Manchester is a massive shopping and leisure complex featuring over 200 stores, including high-end brands, a diverse range of restaurants, an IMAX cinema, and indoor attractions, all set in a vibrant area surrounded by major transport links, such as the M60 motorway, and scenic green spaces. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities:
- Customer Engagement : Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence : Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement : Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency : Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to \’wow\’ our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key qualities include:
- Customer Focused : A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration : The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We\’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive:
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win \’Three Celebrates\’ monthly and annual awards
Reasonable Adjustments
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process
We\’re committed to supporting you throughout every stage of your journey with us. If you need any additional support in your online assessment or interview, please contact the recruiter directly or email
Retail Customer Advisor (Manchester, Trafford Centre) - 37.5 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Manchester, Trafford Centre) - 37.5 hours
✨Tip Number 1
Familiarise yourself with VodafoneThree's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Showcase your customer service skills in your conversations. Whether it's through networking or during the interview, share specific examples of how you've gone above and beyond to assist customers in previous roles.
✨Tip Number 3
Research the Trafford Centre and its unique customer demographics. Knowing the local area and its clientele can give you an edge in understanding customer needs and tailoring your approach accordingly.
✨Tip Number 4
Emphasise your teamwork abilities. Since the role requires collaboration, be prepared to discuss how you've successfully worked within a team to achieve common goals in past experiences.
We think you need these skills to ace Retail Customer Advisor (Manchester, Trafford Centre) - 37.5 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and teamwork. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet performance goals.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of VodafoneThree that resonate with you, such as their commitment to inclusivity and community impact, and explain how you can contribute to their mission.
Showcase Your Customer Focus: Provide examples in your application that demonstrate your passion for customer service. Highlight any previous experiences where you successfully resolved customer issues or enhanced their experience, as this aligns with the company's values.
How to prepare for a job interview at Three UK
✨Show Your Customer Focus
As a Retail Customer Advisor, your ability to connect with customers is key. Prepare examples of how you've provided exceptional customer service in the past, and be ready to discuss how you can enhance the customer journey at VodafoneThree.
✨Demonstrate Team Spirit
This role requires collaboration with your team. Think of instances where you've worked well in a team setting, and be prepared to share how you contribute to a positive work environment. Highlight your teamwork skills during the interview.
✨Be Ready to Solve Problems
Problem-solving is crucial in this position. Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. Show that you're resourceful and proactive in finding solutions for customers.
✨Know the Company and Its Values
Familiarise yourself with VodafoneThree's mission and values. Understanding their commitment to inclusivity and community will help you align your answers with what they stand for, demonstrating that you're a good fit for their culture.