At a Glance
- Tasks: Engage with customers and provide tailored solutions to enhance their experience.
- Company: Join Three UK, a dynamic retail environment focused on customer satisfaction.
- Benefits: Earn £13.72 per hour plus bonuses, enjoy up to 31 days off, and access great discounts.
- Other info: Flexible part-time hours with opportunities for ongoing development and growth.
- Why this job: Be part of a team that values your input and offers full training to kickstart your career.
- Qualifications: No experience needed, just bring your ambition and passion for customer service.
The predicted salary is between 27400 - 27400 € per year.
Location: 73 London Rd North, Lowestoft, United Kingdom, NR32 1LS
Salary: £13.72 per hour + on‑target bonus of 15% (paid monthly based on store performance)
Working Hours: 20 hours across 4 days per week, including weekends on a rotation basis
Part‑time customer‑facing role at Three UK. Your focus will be to understand and meet each customer’s needs, support our products and services, and contribute to sales targets. Full training will be provided. No prior knowledge of our products is required – ambition and drive to learn are key.
Key Responsibilities- Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a prompt resolution.
- Customer Focused: Strong passion for delivering exceptional customer service and understanding customer needs.
- Team Collaboration: Work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
- Ambition, drive to learn, and a strong customer‑service orientation.
- Full training provided – no prior experience required.
- Competitive pay and bonuses, up to 31 days off plus 2 bank holidays, and a benefits package that includes discounts, vouchers, a pension plan, and more.
- Ongoing development opportunities are available to build skills and confidence.
Retail Customer Advisor (Lowestoft) - 20 hours employer: Three UK
At Three UK, we pride ourselves on being an excellent employer, offering a supportive work culture that values ambition and personal growth. As a Retail Customer Advisor in Lowestoft, you'll enjoy competitive pay, generous time off, and a comprehensive benefits package, all while receiving full training to help you thrive in your role. Join us to be part of a dynamic team that prioritises exceptional customer service and fosters a positive environment for both employees and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Lowestoft) - 20 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their products and services, and think about how you can contribute to their customer-focused approach. This will show your genuine interest and help you stand out.
✨Tip Number 2
Practice your customer service skills! Since this role is all about enhancing the customer journey, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Retail Customer Advisor (Lowestoft) - 20 hours
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Retail Customer Advisor role. Highlight your customer service skills and any relevant experiences that show your ambition and drive to learn. We want to see how you can contribute to our team!
Show Your Passion:In your application, let us know why you're excited about working with Three UK. Share your enthusiasm for delivering exceptional customer service and how you plan to enhance the customer journey. We love seeing genuine passion!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and potential fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Three UK
✨Know the Company
Before your interview, take some time to research Three UK. Understand their products, services, and what sets them apart in the retail market. This will not only show your interest but also help you tailor your answers to align with their values.
✨Show Your Customer Service Skills
Since this role is all about customer engagement, think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations and turned them into positive outcomes.
✨Demonstrate Your Team Spirit
Team collaboration is key in this role. Prepare to share instances where you worked effectively within a team. Highlight how you contributed to a positive environment and helped achieve common goals.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
