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- Tasks: Engage customers and provide tailored solutions in a vibrant retail environment.
- Company: Join Three UK, part of Vodafone, known for its supportive culture.
- Benefits: Enjoy a free handset, unlimited SIM, and up to 31 days off!
- Why this job: Make a difference in customer experiences while earning bonuses.
- Qualifications: No experience needed; just bring your passion for service and teamwork.
- Other info: Full training provided with great opportunities for career growth.
The predicted salary is between 10 - 13 £ per hour.
Company: Three UK – an arm of Vodafone
Location: Unit M 17A Foyleside Shopping Centre, 19 Orchard Street, Londonderry, United Kingdom, BT48 6XY.
Salary: Excellent basic salary plus an on‑target bonus of 25%, paid monthly based on store performance.
Working Hours: Part‑time, 12 hours across 2 days per week, including weekends on a rotation basis.
Role Overview: As a Retail Customer Advisor at Three UK, you will understand and meet each customer's unique needs as they enter the store. Your dedication to customer service and knowledge of our products will help us achieve sales targets as part of a team.
Key Responsibilities:
- Customer Engagement – Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Service Excellence – Create exceptional experiences by tailoring and promoting our innovative products and services.
- Performance Enhancement – Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency – Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a prompt resolution.
Qualifications & Key Qualities:
- Customer‑Focused – Passion for delivering exceptional service and ability to understand and meet customer needs.
- Team Collaboration – Works well within a team, contributing to a positive high‑performing environment.
- Problem Solving – Resourceful and proactive in resolving customer enquiries and challenges.
Full training is provided; no prior knowledge of our products is required – ambition and drive to learn matter most.
Benefits:
- A free staff handset + unlimited SIM card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro‑rata)
- Retail‑specific perks: A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs through the Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
We care about our people’s success with competitive pay, bonuses, and up to 31 days off. Advance career growth with strong learning & development tools. We believe everyone should have the opportunity to interview for a role that matches their skills. We provide reasonable adjustments during the interview process to accommodate accessibility needs. If you require assistance, please contact your recruiter or email jobs@three.co.uk.
Retail Customer Advisor (Londonderry SC) - 12 Hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Londonderry SC) - 12 Hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their products and values so you can show how you fit into their culture and customer-focused approach.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and teamwork experience.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions count, and showing that you care about your appearance reflects your dedication to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, don’t forget to apply through our website for the best chance!
We think you need these skills to ace Retail Customer Advisor (Londonderry SC) - 12 Hours
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your passion for delivering exceptional customer service in your application. We want to see how you understand and meet customer needs, so share any relevant experiences that showcase this.
Team Spirit is Key: Since we thrive on collaboration, let us know about your experiences working in a team. Mention how you contribute to a positive environment and how you’ve helped achieve team goals in the past.
Be Proactive in Problem Solving: We love resourceful candidates! In your application, give examples of how you've tackled challenges or resolved customer enquiries effectively. This shows us you're ready to jump in and help out.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Three UK
✨Know Your Stuff
Before heading into the interview, make sure you’re familiar with Three UK’s products and services. Brush up on their latest offerings and think about how they can benefit customers. This will show your genuine interest and help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Service Skills
As a Retail Customer Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your problem-solving skills and how you’ve tailored solutions to meet individual needs.
✨Team Player Vibes
Three UK values teamwork, so be ready to discuss how you collaborate with others. Think of instances where you’ve contributed to a team goal or supported colleagues. This will demonstrate that you can thrive in a high-performing environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
